Customer Service Turnaround Experts, Customer Experience Consultants, Keynote Speaker, and Author
Micah Solomon is a customer service consultant, customer service turnaround expert, keynote speaker, trainer, bestselling author of five books, and Senior Contributor to .
Micah Solomon & Associates offer transformation initiatives, consulting, training, workshops, and keynote presentations, all focused on customer service, customer experience, company culture, and culture change for organizations of nearly every size. Also offered: content creation and co-writing (ghostwriting) of books, articles, and blog posts.

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Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. Some of our better-known clients include:
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Micah's Blog
The Top 10 Customer Service Training Essentials
As a customer service trainer and training designer, I’ve determined which fundamental principles customer service training needs to convey, whether the setting is a workshop,…
Read MoreA Story of Incredible, Empathetic Customer Service And Hospitality
I hear (and witness) some phenomenal customer service and hospitality stories as a customer service and hospitality consultant, author, and keynote speaker. Still, of all…
Read MoreImprove Your Customer Service–Starting Today–In Seven Essential Ways
[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture,…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker


FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.