Customer service consultant and trainer. eLearning design. Customer experience consultant, keynote speaker, and author.
Thanks for visiting! I'm Micah Solomon, a customer service consultant, trainer and eLearning training designer, author of five books, and Senior Contributor to .
Here's what I offer:
- Consulting, training, eLearning design (asynchronous training): customer service, customer experience, company culture.
- Insights from Ritz-Carlton, Zappos, USAA, Mayo Clinic, and more.
- B2B, B2C, internal and external customer service and customer experience. Private sector (retail, tech, hospitality, wholesale, B2B resellers, etc.) government, K-12, higher education, non-profit.
- Keynote speaking, virtual keynotes, webinar hosting.
- Content creation: webinar series, podcast series, customized training, website and blog content, ghostwriting (full-length books, ebooks, and articles).
- All project sizes and budgets welcome.
- I respond to inquiries in 30 minutes or less (try me!)
Meet Micah and learn what we offer.
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. Some of our better-known clients include:
Client Success Stories
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We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Blog
The Top 10 Customer Service Training Essentials
As a customer service trainer and training designer, I’ve determined which fundamental principles customer service training needs to convey, whether the setting is a workshop,…
Read MoreA Story of Incredible, Empathetic Customer Service And Hospitality
I hear (and witness) some phenomenal customer service and hospitality stories as a customer service and hospitality consultant, author, and keynote speaker. Still, of all…
Read MoreImprove Your Customer Service–Starting Today–In Seven Essential Ways
[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture,…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker


FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.