You've come to the right place for...
- Customer Service Consulting & Customer Experience (CX) Transformation Initiatives
- Customer Service Training & eLearning
- Keynote Speaking & Influencer Work
Whatever your challenge, if it involves customer service or the customer experience (CX), we want to help.
You've come to the right place for...
- Customer Service Consulting & Customer Experience (CX) Transformation Initiatives
- Customer Service Training & eLearning
- Keynote Speaking & Influencer Work
Whatever your challenge, if it involves customer service or the customer experience (CX), we want to help.
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]

How We Can Help
We offer consulting and training in the disciplines of customer service, customer experience (CX), and company culture, ranging from modest "refreshes" to full-on transformation initiatives by a team led by Micah Solomon, whom Inc. Magazine calls "The World's #1 Customer Service Turnaround Expert."
Our approach is both practical and inspiring. It's designed to build practical skills and knowledge as well as the kind of employee flexibility and empathy that lead to true "wow" moments and inspire customer engagement and loyalty.
Our firm takes on projects that range from modest-sized to global, from (relatively) quick fixes to multi-year initiatives.
Click to chat live,
call 1-484-343-5881, or email [email protected]








Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive.
(Truly! We love small companies and projects.) Some of our better-known clients include:
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
You've come to the right place for...
- Customer Service Consulting &
Customer Experience (CX) Transformation Initiatives - Customer Service Training & eLearning
- Keynote Speaking & Influencer Work
Whatever your challenge, if it involves customer service or the customer experience (CX), we want to help.



How We Can Help
We offer consulting and training in the disciplines of customer service, customer experience (CX), and company culture, ranging from modest "refreshes" to full-on transformation initiatives by a team led by Micah Solomon, whom Inc. Magazine calls "The World's #1 Customer Service Turnaround Expert."
Our approach is both practical and inspiring. It's designed to build practical skills and knowledge as well as the kind of employee flexibility and empathy that lead to true "wow" moments and inspire customer engagement and loyalty.
Our firm takes on projects that range from modest-sized to global, from (relatively) quick fixes to multi-year initiatives.
Click to chat live,
call 1-484-343-5881, or email [email protected]
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]




Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
Client Success Stories
Reach Us In Real Time
We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Blog
The Top 10 Customer Service Training Essentials
As a customer service trainer and training designer, I’ve determined which fundamental principles customer service training needs to convey, whether the setting is a workshop,…
Read MoreA Story of Incredible, Empathetic Customer Service And Hospitality
I hear (and witness) some phenomenal customer service and hospitality stories as a customer service and hospitality consultant, author, and keynote speaker. Still, of all…
Read MoreImprove Your Customer Service–Starting Today–In Seven Essential Ways
[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture,…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker




FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.