Customer service consulting and customer service training (in-person and remote). eLearning creation. Customer experience transformation initiatives.
You've come to the right place for...
- Customer service consulting
- Customer service training (in-person and remote).
- Customer service improvement initiatives based on the best practices and core philosophy of the legendary companies of our time, including The Ritz-Carlton Hotel Company and Zappos.
- Custom eLearning-based training so employees can be trained on their own schedule (asynchronously) and never miss a shift.
Hi, I'm Micah Solomon, the hands-on, in-the-trenches leader of Micah Solomon and Associates (incorporated as Four Aces Inc.). I'm a customer service consultant, trainer, eLearning creator, and customer service experience designer (Inc. Magazine calls me "The World's Top Customer Service Turnaround Expert"). I'm the author of five books and nearly 1,000 articles for Forbes. But most of all, I'm a passionate and goals-oriented practitioner and designer of customer service excellence. I would enjoy speaking (or live-chatting, or emailing) with you about whether and how I can assist you with any of the above.
Click to chat live, call 1-484-343-5881, or email [email protected]
Click to chat live, call 1-484-343-5881, or email [email protected]
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]

Our Firm
Micah Solomon and Associates specialize in creating five-star customer service experiences and customer-centric cultures, with an eye toward building and sustaining bottom-line results. Under the hands-on leadership of Micah Solomon, named by Inc. Magazine as "The World's #1 Customer Service Turnaround expert,” the firm takes on projects from the very small to the global, from quick fixes to multi-year initiatives.
Click to chat live, call 1-484-343-5881, or email [email protected]
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive.
(Truly! We love small companies and projects.) Some of our better-known clients include:
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
Client Success Stories
Reach Us In Real Time
We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Blog
The Top 10 Customer Service Training Essentials
As a customer service trainer and training designer, I’ve determined which fundamental principles customer service training needs to convey, whether the setting is a workshop,…
Read MoreA Story of Incredible, Empathetic Customer Service And Hospitality
I hear (and witness) some phenomenal customer service and hospitality stories as a customer service and hospitality consultant, author, and keynote speaker. Still, of all…
Read MoreImprove Your Customer Service–Starting Today–In Seven Essential Ways
[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture,…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker




FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.