Micah Solomon

Keynote speaker, author, customer service speaker and customer experience consultant Micah Solomon (that’s me) is pleased to bring you this blog: College of the Customer. If you’ve looking for information on speaking and consulting, as well as videos, articles, and other resources, go here.

Bring The Simple Magic of Recognition To the Retail Customer Experience and Retail Customer Service

What is recognition? It’s being seen, literally and figuratively, being acknowledged, being welcomed, and being appreciated. Giving your customers recognition is essential for nearly every type retail establishment if you want to provide a great retail customer experience and customer service, as it is in B2B, hospitality and other service environments. When a customer is arriving …

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8 Essentials Of Improving The Patient Experience and Patient Satisfaction

As a patient experience consultant, here are the five most essential points I bring to my consulting clients, whether they’re hospitals, outpatient facilities, or other healthcare environments and practices. Improving patient satisfaction, customer service and the customer experience, and, of course, HCAHPS scores: Here are eight key points I find myself emphasizing frequently (as a …

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A Story of Incredible, Empathetic Customer Service And Hospitality

I hear (and witness) some phenomenal customer service and hospitality stories as a customer service and hospitality consultant, author, and keynote speaker. Still, of all those great customer service stories, this one story, above nearly any other, blew my mind. It’s a story of a small but intentional act of heroic customer service and proactive …

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Improve Your Customer Service–Starting Today–In Seven Essential Ways

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). Customer service transformation isn’t easy, but it’s one of the most effective ways to improve business performance. If …

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Be Loyal To Your Customers–To Build Customer Loyalty In Return

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). You’d hardly know it, with the reflexive hand-wringing that many businesses engage in today, but customers want to …

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How To Create A Customer Experience That Lingers In A Customer's Memory

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). For a business to succeed, it needs to maximize the payoff from its customer experience. This payoff comes …

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Customer Service Culture Stimuli: 10+ Ways To Kickstart Company Success)

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). If you want a leg up in providing superior customer service and a chance to bolster employee engagement …

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Wrongheaded Customer Service Advice To Reject (And Better Advice To Embrace)

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). On the subject of customer service, some of the received wisdom out there is flat-out wrong. The stakes …

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