CX Consulting That Works: Testimonials

I’d go anywhere to hear this true business and customer service celebrity speak.

Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture.

Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology

Micah Solomon has repeatedly been our top-rated speaker. At five events in a row, so far.

Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it’s good business.

Not only does Micah get it, he knows how to sell it! He is a thoroughly enjoyable and informative authority on the critical fundamentals of providing outstanding hospitality to our guests. Our GM’s really enjoyed his presentation at our recent annual meeting.

Micah is engaging and entertaining while providing specifics on what a client experiences when organizations implement strict rules and policies without a customer-first approach. You will leave with very practical ideas on how to improve your company’s client experience.

Micah Solomon is a keynote speaker who is wired to the changing expectations of today’s consumers, and his lessons on customer loyalty are fresh and relevant!

Bring Micah to your organization to hear what he has to say. It will change your business. He has written the book on customer service, literally.

Micah Solomon’s message is one that is especially timely for law firms, as they seek to maintain the loyalty of their “customers” (i.e., the clients) and provide value in an increasingly competitive legal services environment. In Micah’s live presentation his common sense teachings of the basic lessons of customer service are presented with deftly humorous illustrations that are useful in raising the consciousness of lawyers and support staff to the perspective of what our interactions with clients are like from a customer perspective. For a law firm or any professional services firm, Micah’s advice puts an appropriate and sharp focus on the service aspect that is so central to our profession and business.

Micah Solomon gave a powerful, entertaining, and most importantly educational presentation at our international headquarters. He shared his insights on exceptional customer service–a topic that is critical for non-profit and for-profit organizations alike. Micah’s presentation provided clear strategies for the team so we can utilize the fundamentals to build a five-star customer service organization here at Operation Smile. In the current economy, creating and retaining loyal donors is critical to the long-term delivery of services to children with cleft lips and cleft palates around the world. Many thanks to Micah for his presentation — the concepts he shared with Operation Smile will help us differentiate ourselves and win our donors’ loyalty.

I was really impressed with the level of detail (and the memorable examples, positive and negative) you presented during your talk. Learning from the wisdom of–and occasional missteps–of companies like The Ritz-Carlton, Starbucks, Netflix, and more is extremely enlightening. I was also heartened that your approach is truly hands-on: you are one of the few speakers/consultants who has really practiced what he preaches; the examples from your own entrepreneurial experiences were a wonderful part of the presentation. The takeaways for my team were supremely practical–and we’re already making use of them, for example, learning to better focus on the beginning and end of your customer interactions since they stick in memory disproportionately. I have already recommended you to other business owners and executives, and will continue to do so to any sized company or industry that is seeking ways to grow their business through the power of customer service.