Client Success Stories and Testimonials
Client Success Stories
As part of the iconic New York institution’s recent, internationally acclaimed $480 million renovation, we were engaged by MoMA to undertake an overhaul of the institution’s customer service standards and practice, both in the museum and in its retail operation
CHROME is an innovative credit union in Washington County, Pennsylvania with three physical locations and a strong digital presence in its marketplace. As part of a major rebranding, which included a name change and facilities overhaul, CHROME engaged us to work with them to take their customer service (“member service,” in credit union parlance) to a never-before-achieved level.
Ocean House, a Triple Five Star Forbes-rated property (one of only 11 in the world), engages Micah Solomon & Associates annually and on an ongoing basis, to consult, mystery shop, train frontline associates and advise its leadership team on needed improvements and adjustments, as well as overall customer service and hospitality trends. Ocean House,…
Technology company Zendesk famously engaged Micah Solomon to be the keynote speaker for its cross-country roadshow, titled The Zendesk Customer Service HeroTour. At each stop, Micah would keynote the event as well as autograph his latest bestseller for attendees, all of whom were current or prospective Zendesk users. Local Zendesk community panelists would share best…
Tech company Freshworks engaged Micah Solomon to create and host what’s proven to be a wildly successful 6-episode webinar series titled Rethink CX. Micah hosted and coordinated the content for each episode, and his invited guests included Seth Godin, Raj Singh, Eric Farber, Colin Taylor, Pradeep Rathinam, and Robert Flanyak. Micah is similarly available to create,…
The Buena Park School District, a highly diverse school district in Orange County, California, engaged Micah Solomon & Associates for a customer service refresh initiative. Elements of the engagement included analysis of the current state of customer service at the BPSD, creation of a complete set of new Best Practices/Customer Service Standards for the District
Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture.
Co-founder and Emeritus Chairman, The Ritz-Carlton Hotel Company
Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology
Micah Solomon has repeatedly been our top-rated speaker. At five events in a row, so far.
VP Marketing, Zendesk
The service revamp we’ve undertaken with Micah Solomon & Associates has created an elevated level of Member Service that’s an essential part of CHROME FCU. Our unique service standards and approach have been universally applauded and even imitated by our competitors, and we’re now two-time winners of “Best Credit Union” as well as “Best Mortgage Lender,” beating out even PNC Bank, a national bank 500 times our size.
Robert J. Flanyak, CPFC ®
President, Chief Executive Officer
CHROME • Banking That Shines
Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it's good business.
Author of Purple Cow and Tribes
Not only does Micah get it, he knows how to sell it! He is a thoroughly enjoyable and informative authority on the critical fundamentals of providing outstanding hospitality to our guests. Our GM’s really enjoyed his presentation at our recent annual meeting.
Chief Operating Officer, Auberge Resorts
Micah is engaging and entertaining while providing specifics on what a client experiences when organizations implement strict rules and policies without a customer-first approach. You will leave with very practical ideas on how to improve your company's client experience.
Senior Vice President and Regional Retail Manager, Umpqua Bank
Micah Solomon is a keynote speaker who is wired to the changing expectations of today's consumers, and his lessons on customer loyalty are fresh and relevant!
Linda M. Gobler President
Michigan Grocers Association
Micah Solomon is one of the very few speakers who are enjoyable and informative at the same time.
The Payroll Group Annual Conference
Micah Solomon was this year's Keynote Speaker for our Annual Summit in Irvine California. He delivered a meaningful, thought-provoking, humorous, content-rich address full of practical strategies we could integrate into our business plans to improve customer experience. In post meeting surveys he received very positive responses. Micah was also very helpful in promoting the event through his marketing channels -- I wholeheartedly recommend him and his presentation.
Chair: Active Members SYTA Travel Association
Bring Micah to your organization to hear what he has to say. It will change your business. He has written the book on customer service, literally.
General Manager 800-CEO-READ
Micah Solomon's message is one that is especially timely for law firms, as they seek to maintain the loyalty of their "customers" (i.e., the clients) and provide value in an increasingly competitive legal services environment. In Micah's live presentation his common sense teachings of the basic lessons of customer service are presented with deftly humorous illustrations that are useful in raising the consciousness of lawyers and support staff to the perspective of what our interactions with clients are like from a customer perspective. For a law firm or any professional services firm, Micah's advice puts an appropriate and sharp focus on the service aspect that is so central to our profession and business.
Partner, Dow, Lohnes
Micah Solomon gave a powerful, entertaining, and most importantly educational presentation at our international headquarters. He shared his insights on exceptional customer service--a topic that is critical for non-profit and for-profit organizations alike. Micah's presentation provided clear strategies for the team so we can utilize the fundamentals to build a five-star customer service organization here at Operation Smile. In the current economy, creating and retaining loyal donors is critical to the long-term delivery of services to children with cleft lips and cleft palates around the world. Many thanks to Micah for his presentation -- the concepts he shared with Operation Smile will help us differentiate ourselves and win our donors' loyalty.
Director of Donor Relations Operation Smile
I was really impressed with the level of detail (and the memorable examples, positive and negative) you presented during your talk. Learning from the wisdom of--and occasional missteps--of companies like The Ritz-Carlton, Starbucks, Netflix, and more is extremely enlightening. I was also heartened that your approach is truly hands-on: you are one of the few speakers/consultants who has really practiced what he preaches; the examples from your own entrepreneurial experiences were a wonderful part of the presentation. The takeaways for my team were supremely practical--and we're already making use of them, for example, learning to better focus on the beginning and end of your customer interactions since they stick in memory disproportionately. I have already recommended you to other business owners and executives, and will continue to do so to any sized company or industry that is seeking ways to grow their business through the power of customer service.
Managing Partner IntegraCore
Micah Solomon is an engaging speaker with a fascinating story to tell. The way he built a highly successful business in a very competitive field -- and the way he uses that story to illustrate crucial principles of taking care of customers--is a perennial hit. His message resonates to an extent I've rarely seen. I highly recommend him.
Professor Frank A. Philpot
George Mason University School of Management
I’d go anywhere to hear this true business and customer service celebrity speak.
Software Strategy Director for Global Mergers and Acquisitions, Dell Inc.