Client Success Stories and Testimonials

Client Success Stories

inside the Moma

Museum of Modern Art (MoMA): Customer Service Transformation

As part of the iconic New York institution’s recent, internationally acclaimed $480 million renovation, we were engaged by MoMA to undertake an overhaul of the institution’s customer service standards and practice, both in the museum and in its retail operation

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Chrome Lobby

CHROME FSB: Bank/Credit Union Customer Service Transformation

CHROME is an innovative credit union in Washington County, Pennsylvania with three physical locations and a strong digital presence in its marketplace. As part of a major rebranding, which included a name change and facilities overhaul, CHROME engaged us to work with them to take their customer service (“member service,” in credit union parlance) to a never-before-achieved level.

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Best Option Ocean House

Ocean House: Forbes Triple Five Star Hotel & Resort (Hospitality Industry Client)

  Ocean House, a Triple Five Star Forbes-rated property (one of only 11 in the world), engages Micah Solomon & Associates annually and on an ongoing basis, to consult, mystery shop, train frontline associates and advise its leadership team on needed improvements and adjustments, as well as overall customer service and hospitality trends. Ocean House,…

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Zendesk Tour Banner

Zendesk: Customer Service/CX HeroTour Multi-City Roadshow (Live Keynote Speaking Client)

Technology company Zendesk famously engaged Micah Solomon to be the keynote speaker for its cross-country roadshow, titled The Zendesk Customer Service HeroTour. At each stop, Micah would keynote the event as well as autograph his latest bestseller for attendees, all of whom were current or prospective Zendesk users. Local Zendesk community panelists would share best…

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cx freshworks -rethinking customer experience

Webinar Series For Freshworks®: “Rethink CX”(6 Episodes)

Tech company Freshworks engaged Micah Solomon to create and host what’s proven to be a wildly successful 6-episode webinar series titled Rethink CX. Micah hosted and coordinated the content for each episode, and his invited guests included Seth Godin, Raj Singh, Eric Farber, Colin Taylor, Pradeep Rathinam, and Robert Flanyak.   Micah is similarly available to create,…

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children having their exam

Buena Park School District (K-12 Education Client)

The Buena Park School District, a highly diverse school district in Orange County, California, engaged Micah Solomon & Associates for a customer service refresh initiative. Elements of the engagement included analysis of the current state of customer service at the BPSD, creation of a complete set of new Best Practices/Customer Service Standards for the District

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Testimonials

Hollis Tibbetts

I’d go anywhere to hear this true business and customer service celebrity speak.

Hollis Tibbetts

Software Strategy Director for Global Mergers and Acquisitions, Dell Inc.
melissa mueller

The best consultant, trainer, and keynote speaker we’ve ever hired!

Melissa Mueller

Co-Founder and CEO, Vis-a-Vis Inc.
Herve Humler

Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture.

Herve Humler

Co-founder and Emeritus Chairman, The Ritz-Carlton Hotel Company
Steve Wozniak

Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology

Steve Wozniak

Apple co-founder
J.D. Peterson

Micah Solomon has repeatedly been our top-rated speaker. At five events in a row, so far.

J.D. Peterson

VP Marketing, Zendesk

The service revamp we’ve undertaken with Micah Solomon & Associates has created an elevated level of Member Service that’s an essential part of CHROME FCU. Our unique service standards and approach have been universally applauded and even imitated by our competitors, and we’re now two-time winners of “Best Credit Union” as well as “Best Mortgage Lender,” beating out even PNC Bank, a national bank 500 times our size.

Robert J. Flanyak, CPFC ®

President, Chief Executive Officer CHROME • Banking That Shines
Seth Godin

Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it’s good business.

Seth Godin

Author of Purple Cow and Tribes
Eric Calderon

Not only does Micah get it, he knows how to sell it! He is a thoroughly enjoyable and informative authority on the critical fundamentals of providing outstanding hospitality to our guests. Our GM’s really enjoyed his presentation at our recent annual meeting.

Eric Calderon

Chief Operating Officer, Auberge Resorts
Michele Livingston

Micah is engaging and entertaining while providing specifics on what a client experiences when organizations implement strict rules and policies without a customer-first approach. You will leave with very practical ideas on how to improve your company’s client experience.

Michele Livingston

Senior Vice President and Regional Retail Manager, Umpqua Bank
Linda Gobler

Micah Solomon is a keynote speaker who is wired to the changing expectations of today’s consumers, and his lessons on customer loyalty are fresh and relevant!

Linda M. Gobler President

Michigan Grocers Association

Micah Solomon is one of the very few speakers who are enjoyable and informative at the same time.

Eric Kline

The Payroll Group Annual Conference

Micah Solomon was this year’s Keynote Speaker for our Annual Summit in Irvine California. He delivered a meaningful, thought-provoking, humorous, content-rich address full of practical strategies we could integrate into our business plans to improve customer experience. In post meeting surveys he received very positive responses. Micah was also very helpful in promoting the event through his marketing channels — I wholeheartedly recommend him and his presentation.

Andy Davidson

Chair: Active Members SYTA Travel Association
Jon Mueller

Bring Micah to your organization to hear what he has to say. It will change your business. He has written the book on customer service, literally.

Jon Mueller

General Manager 800-CEO-READ
Edward O'Connell

Micah Solomon’s message is one that is especially timely for law firms, as they seek to maintain the loyalty of their “customers” (i.e., the clients) and provide value in an increasingly competitive legal services environment. In Micah’s live presentation his common sense teachings of the basic lessons of customer service are presented with deftly humorous illustrations that are useful in raising the consciousness of lawyers and support staff to the perspective of what our interactions with clients are like from a customer perspective. For a law firm or any professional services firm, Micah’s advice puts an appropriate and sharp focus on the service aspect that is so central to our profession and business.

Edward O’Connell

Partner, Dow, Lohnes
Jann Headshot

Micah Solomon gave a powerful, entertaining, and most importantly educational presentation at our international headquarters. He shared his insights on exceptional customer service–a topic that is critical for non-profit and for-profit organizations alike. Micah’s presentation provided clear strategies for the team so we can utilize the fundamentals to build a five-star customer service organization here at Operation Smile. In the current economy, creating and retaining loyal donors is critical to the long-term delivery of services to children with cleft lips and cleft palates around the world. Many thanks to Micah for his presentation — the concepts he shared with Operation Smile will help us differentiate ourselves and win our donors’ loyalty.

Jann Schultz

Director of Donor Relations Operation Smile
brian headshot

I was really impressed with the level of detail (and the memorable examples, positive and negative) you presented during your talk. Learning from the wisdom of–and occasional missteps–of companies like The Ritz-Carlton, Starbucks, Netflix, and more is extremely enlightening. I was also heartened that your approach is truly hands-on: you are one of the few speakers/consultants who has really practiced what he preaches; the examples from your own entrepreneurial experiences were a wonderful part of the presentation. The takeaways for my team were supremely practical–and we’re already making use of them, for example, learning to better focus on the beginning and end of your customer interactions since they stick in memory disproportionately. I have already recommended you to other business owners and executives, and will continue to do so to any sized company or industry that is seeking ways to grow their business through the power of customer service.

Brian Schoenbaechler

Managing Partner IntegraCore

Micah Solomon is an engaging speaker with a fascinating story to tell. The way he built a highly successful business in a very competitive field — and the way he uses that story to illustrate crucial principles of taking care of customers–is a perennial hit. His message resonates to an extent I’ve rarely seen. I highly recommend him.

Professor Frank A. Philpot

George Mason University School of Management

Ways We Can Help You

Customer Service and Customer Experience (CX) Consulting and Training

We offer consulting in the disciplines of customer experience (CX), customer service, culture change, and company culture, ranging from modest “refreshes” to full-on transformation initiatives led by Micah Solomon, whom Inc. Magazine  calls “The World’s #1 Customer Service Turnaround Expert.”

Our training approach is both practical and inspiring. It’s designed to build practical skills and knowledge as well as the employee flexibility and empathy that lead to true “wow” moments and inspire customer engagement and loyalty.

Keynote Speaker, Webinar and Podcast Host, Digital Training/Learning

Micah is one of the best-known keynote speakers on customer experience (CX), customer service, company culture, leadership, and innovation. He also offers half-day workshops, webinars, and training, always customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and the world.

Digitally, Micah is available as a webinar creator/host and podcast designer/host as well as offering customized digital learning/training.

Executive Content Creation and Ghostwriting, Influencer, Subject Matter Expert (SME)

Bestselling author Micah Solomon offers content creation, co-writing/ghostwriting (full-length business memoirs, biographies, and thought-leadership books; lead-generating ebooks; articles and blog posts), corporate writing, and brand building.

Micah is considered a leading influencer, thought leader, and subject matter expert (SME) on customer experience (CX), customer service, company culture and culture change, general business, SMB, entrepreneurship, leadership, marketing, and innovation.

Micah also offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience.

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