About the Author
Customer Service Expert Micah Solomon
Micah Solomon is one of the world's leading authorities and hands-on consultants specializing exclusively in customer service, company culture, and the customer experience. Heโs been named byย The Financial Postย โThe New Guru of Customer Service Excellence,โ and he specializes in creating five-star customer service with an eye toward bottom line results. Micah is a bestsellingย author, consultant, and keynote speaker, and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah is a frequent and prominent contributor toย Forbes.comย andย Inc.comย on the subjects of customer service, the customer experience, and company culture, and his expertise has been featured in Bloomberg BusinessWeek, ABC, CBS, NBC, CNBC, and the Harvard Business Review.