Micah's New Book Customer Experience Book! Micah's Books A Playbook for Building The Ultimate Customer Service Experience New from HarperCollins Leadership Buy the BookReleased January 14, 2020 Get a Free PreviewRead 3 chapters now Learn More Learn More Fill out this form to get access to this resource Name (first, full, whatever you feel like) First Email Optional message to Micah (I actually read these, and I LOVE to hear about my visitors.)