Buena Park School District (K-12 Education Client)

The Buena Park School District, a highly diverse school district in Orange County, California, engaged Micah Solomon & Associates for a customer service refresh initiative.  Elements of the engagement included analysis of the current state of customer service at the BPSD, creation of a complete set of new Best Practices/Customer Service Standards for the District, training workshops for both Classified and Certificated employees, a round-table with Leadership, and the creation of Video Learning materials for ongoing sustainment and onboarding purposes. 

The Buena Park School District is one of multiple school districts that have engaged Micah Solomon & Associates for consulting, training of both classified and certificated employees, creation of best practices, and guidance to school-district leadership.   

“In the current competitive environment of K-12 education, treating your key “customers” (parents and other stakeholders) well is an essential. Micah Solomon & Associates show great sensitivity to the unique nature and settings of K-12 education. Micah’s work provided us with both the foundation and strategies to enhance engagement and relationship opportunities with our external stakeholders districtwide.” 

Greg Magnuson,
Superintendent (Ret.)/Principal, Education Management Solutions

Micah is also a featured expert on the subject in the media. Read what he’s written in K-12 Insight and Forbes.

Ways We Can Help You

Customer Service and Customer Experience (CX) Consulting and Training

We offer consulting in the disciplines of customer experience (CX), customer service, culture change, and company culture, ranging from modest “refreshes” to full-on transformation initiatives led by Micah Solomon, whom Inc. Magazine  calls “The World’s #1 Customer Service Turnaround Expert.”

Our training approach is both practical and inspiring. It’s designed to build practical skills and knowledge as well as the employee flexibility and empathy that lead to true “wow” moments and inspire customer engagement and loyalty.

Keynote Speaker, Webinar and Podcast Host, Digital Training/Learning

Micah is one of the best-known keynote speakers on customer experience (CX), customer service, company culture, leadership, and innovation. He also offers half-day workshops, webinars, and training, always customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and the world.

Digitally, Micah is available as a webinar creator/host and podcast designer/host as well as offering customized digital learning/training.

Executive Content Creation and Ghostwriting, Influencer, Subject Matter Expert (SME)

Bestselling author Micah Solomon offers content creation, co-writing/ghostwriting (full-length business memoirs, biographies, and thought-leadership books; lead-generating ebooks; articles and blog posts), corporate writing, and brand building.

Micah is considered a leading influencer, thought leader, and subject matter expert (SME) on customer experience (CX), customer service, company culture and culture change, general business, SMB, entrepreneurship, leadership, marketing, and innovation.

Micah also offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience.

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