Take your customer service from Decent to Dazzling.

Customer Service Training

Our remote/in-person CX training includes but isn’t limited to:

  • A current-state review. We determine where you’re at right now.
  • A future-state framework. We define and solidify your aspiration of where you want to be.
  • A live rollout of the initiative after an introductory keynote at your all-hands event. Let’s get everyone on the same page, excited as you are and ready to contribute their part in delivering outstanding customer experience.
Customer Experience Training/eLearning sample: Customer Service Recovery (turning around unhappy customers)
  • An e-learning program. Our team creates bespoke learning modules for your team that become a cornerstone of your employee onboarding process. Your employees can study their training one segment at a time or binge it like Netflix. Interactive components keep up with the learning needs of adult learners. We introduce quizzes to create accountability and award completion certificates.
  • Company-wide or departmental customer service standards/best practices to keep in line with your CX transformation for current and future employees.
  • A sustainment plan deployment. We ensure your new CX standards become your new baseline.

Customer Experience Consulting

When you consult with us, here’s what we do:

  • Audit your current customer service approach and determine your current state
  • Mystery shop with you discreetly, and generate an Action Report
  • Create a future-state framework that signifies your aspirations while being achievable
  • Train your people and trainers to set your CX upgrade in motion
  • Set standards and best practices for you to uplevel now and in the future
  • Create a sustainability plan and deploy it so better customer service becomes your new normal
Customer Experience Training/eLearning sample: Customer Service Recovery (turning around unhappy customers)

Become the Customer Excellence Benchmark of your Industry

  • Improve customer engagement
  • Get long-term customer loyalty and advocacy
  • Turn customers into brand ambassadors
  • Create a truly customer-focused culture

Four Aces Inc. and lead customer experience consultant Micah Solomon work with nearly all sizes of companies, from tiny to massive.

(Truly! We love small companies and projects.) Some of our better-known clients include:

Customer service excellence is never a coincidence. It’s a consequence of consistent action in the right direction.

seth godin

"Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it's good business."

~ Seth Godin
Author of Purple Cow and Tribes

Steve Wozniak

"Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology."

~ Steve Wozniak
Apple co-founder

Outshine 500x Bigger Competitors

We pride ourselves in helping small businesses make big splashes in outstanding customer service.

Robert J. Flanyak, CPFC ®

President, Chief Executive Officer CHROME • Banking That Shines

"The service revamp we’ve undertaken with Micah Solomon & Associates has created an elevated level of Member Service that’s an essential part of CHROME FCU. Our unique service standards and approach have been universally applauded and even imitated by our competitors, and we’re now two-time winners of “Best Credit Union” as well as “Best Mortgage Lender,” beating out even PNC Bank, a national bank 500 times our size."

Industries of Particular Focus and Interest:

  • Associations and Franchisee Groups
  • The Automotive Industry and Automotive Retailing
  • B2B, the Building Trades, and Manufacturing
  • Country Clubs, Athletic Clubs, and related Membership Organizations
  • Entertainment and the Music Industry
  • Financial Services
  • Government – Federal, State, Municipal & Local, as well as Contractors to these Entities
  • Healthcare, Hospitals, and Medical Practices (Patient Satisfaction and Patient Experience)
  • HNWI-focused organizations and industries
  • Higher Education and K-12 Education
  • Homecare and Assisted Living
  • The Hospitality Industry (clients include some of the great hotels and brands of our time)
  • The Insurance Industry
  • Law Firms & The Legal Industry
  • Marketing and PR Firms
  • Mortuary services and Deathcare
  • Nonprofit Organizations and Philanthropies
  • Real Estate
  • Retail, Ecommerce, and Omnichannel
  • Retail Banking and Credit Unions
  • SaaS
  • Spas, Salons, and related operators in the Service Industry
  • Technology, IT, Information Services
  • The Travel Industry
  • The Hospitality Industry (clients include some of the great hotels and brands of our time)
  • The Insurance Industry
  • Law Firms & The Legal Industry
  • Marketing and PR Firms
  • Mortuary services and Deathcare
  • Nonprofit Organizations and Philanthropies
  • Real Estate
  • Retail, Ecommerce, and Omnichannel
  • Retail Banking and Credit Unions
  • SaaS
  • Spas, Salons, and Related Operators in the Service Industry
  • Technology, IT, Information Services
  • The Travel Industry

Client Success Stories

Audi RS 5 Coupé

Audi of America: Retail Automotive Customer Service Training and Cultural Initiative

As part of Audi’s North American efforts to shore up and polish its retail automotive customer service to align with the high expectations of its HNWI (high net worth individual) customer base, the iconic automotive brand has has embraced Micah Solomon’s principles of customer service nationwide and rolled them into its dealership training in the service, parts and sales sides of its nationwide customer service efforts.

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children having their exam

Buena Park School District (K-12 Education Client)

The Buena Park School District, a highly diverse school district in Orange County, California, engaged Micah Solomon & Associates for a customer service refresh initiative. Elements of the engagement included analysis of the current state of customer service at the BPSD, creation of a complete set of new Best Practices/Customer Service Standards for the District

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Micah's Articles on

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Micah Solomon | Senior Contributor

Customer service consultant & keynote speaker

Micah Solomon|Senior Contributor
Receptionist working at the help desk

FEATURED ARTICLE

‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’

A Customer Service Consultant Weighs In On This And Other Customer Service Questions

It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.

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