Customer Service Training
Four Aces Inc. offers customer service training and customer experience (CX) training that center on transforming a “satisfactory” level of customer service into a true five-star, hospitality-infused experience for your customers. This will take you well on your way toward using customer service as a true competitive advantage.
Formats for training:
- Onsite training: This, of course, is the classic and the gold standard. Customer service training, live and onsite, It has the advantages of in-person excitement and the ability to adapt on the fly based on the input of your company’s leadership.
- Custom-created eLearning: This has the advantage of being asynchronous (your people can learn any time that suits their schedule) and being re-usable as part of your onboarding program for any employees you hire in the future.
- Live, remote video-based training: This has the advantage of being highly affordable and quick scheduling.
- Custom-created eLearning: This has the advantage of being asynchronous (your people can learn any time that suits their schedule) and being re-usable as part of your onboarding program for any employees you hire in the future.
- Live, remote video-based training: This has the advantage of being highly affordable and quick scheduling.
Customer Experience (CX) Consulting
When you engage us for customer service or customer experience (CX) consulting, here’s what we do. This is a typical list, but everything can be customized based on your needs and budget.
- Create a future-state framework that signifies your aspirations while being achievable.
This is based on the results we have found reviewing (and, if appropriate, mystery shopping) all of the channels by which you interact with, and ideally engage, your customers. - Set standards and best practices for you to uplevel now and in the future, to take you from your current state to the desired future state.
- Train your people and trainers to set your CX upgrade in motion.
- Create a sustainability plan and deploy it so your newly elevated level of customer service lasts, and even continues to improve, indefinitely.
The training component (bullet point 3) is offered in three highly effective formats:
- Onsite training: This, of course, is the classic and the gold standard. Customer service training, live and onsite, It has the advantages of in-person excitement and the ability to adapt on the fly based on the input of your company’s leadership.
- Custom-created eLearning: This has the advantage of being asynchronous (your people can learn any time that suits their schedule) and being re-usable as part of your onboarding program for any employees you hire in the future.
- Live, remote video-based training: This has the advantage of being highly affordable and is easy to get on the schedule quickly.
The training component (bullet point 3) is offered in three highly effective formats:
- Onsite training: This, of course, is the classic and the gold standard. Customer service training, live and onsite, It has the advantages of in-person excitement and the ability to adapt on the fly based on the input of your company’s leadership.
- Custom-created eLearning: This has the advantage of being asynchronous (your people can learn any time that suits their schedule) and being re-usable as part of your onboarding program for any employees you hire in the future.
- Live, remote video-based training: This has the advantage of being highly affordable and is easy to get on the schedule quickly.
Become the Customer Excellence Benchmark of your Industry
- Improve customer engagement
- Get long-term customer loyalty and advocacy
- Turn customers into brand ambassadors
- Create a truly customer-focused culture
Four Aces Inc. and lead customer experience consultant Micah Solomon work with nearly all sizes of companies, from tiny to massive.
(Truly! We love small companies and projects.) Some of our better-known clients include:
Talk to Us
chat live,
call 1-484-343-5881
email [email protected]
Customer service excellence is never a coincidence. It’s a consequence of consistent action in the right direction.
"Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it's good business."
~ Seth Godin
Author of Purple Cow and Tribes
"Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology."
~ Steve Wozniak
Apple co-founder
Outshine 500x Bigger Competitors
We pride ourselves in helping small businesses make big splashes in outstanding customer service.
Industries of Particular Focus and Interest:
- Associations and Franchisee Groups
- The Automotive Industry and Automotive Retailing
- B2B, the Building Trades, and Manufacturing
- Country Clubs, Athletic Clubs, and related Membership Organizations
- Entertainment and the Music Industry
- Financial Services
- Government – Federal, State, Municipal & Local, as well as Contractors to these Entities
- Healthcare, Hospitals, and Medical Practices (Patient Satisfaction and Patient Experience)
- HNWI-focused organizations and industries
- Higher Education and K-12 Education
- Homecare and Assisted Living
- The Hospitality Industry (clients include some of the great hotels and brands of our time)
- The Insurance Industry
- Law Firms & The Legal Industry
- Marketing and PR Firms
- Mortuary services and Deathcare
- Nonprofit Organizations and Philanthropies
- Real Estate
- Retail, Ecommerce, and Omnichannel
- Retail Banking and Credit Unions
- SaaS
- Spas, Salons, and related operators in the Service Industry
- Technology, IT, Information Services
- The Travel Industry
- The Hospitality Industry (clients include some of the great hotels and brands of our time)
- The Insurance Industry
- Law Firms & The Legal Industry
- Marketing and PR Firms
- Mortuary services and Deathcare
- Nonprofit Organizations and Philanthropies
- Real Estate
- Retail, Ecommerce, and Omnichannel
- Retail Banking and Credit Unions
- SaaS
- Spas, Salons, and Related Operators in the Service Industry
- Technology, IT, Information Services
- The Travel Industry
Talk to Us
chat live,
call 1-484-343-5881
email [email protected]
Client Success Stories
Audi of America: Retail Automotive Customer Service Training and Cultural Initiative
As part of Audi’s North American efforts to shore up and polish its retail automotive customer service to align with the high expectations of its HNWI (high net worth individual) customer base, the iconic automotive brand has has embraced Micah Solomon’s principles of customer service nationwide and rolled them into its dealership training in the service, parts and sales sides of its nationwide customer service efforts.
Buena Park School District (K-12 Education Client)
The Buena Park School District, a highly diverse school district in Orange County, California, engaged Micah Solomon & Associates for a customer service refresh initiative. Elements of the engagement included analysis of the current state of customer service at the BPSD, creation of a complete set of new Best Practices/Customer Service Standards for the District
Micah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker
FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.
