About Micah Solomon

Micah Solomon, President of Four Aces, Inc., is a leading expert on customer service, the customer experience (CX), and company culture. He’s a customer service consultant, trainer/training designer, and keynote speaker.

He’s the author of five books which together have been translated into more than a half-dozen languages and are the recipients of multiple awards. He writes for or has been featured in Harvard Business Review, Forbes, Bloomberg BusinessWeek, Entrepreneur, and ABC, CBS, and NBC.

Micah also offers content creation and influencer services, and expert witness services (practice confined to customer service and the customer experience).

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How Micah became a customer service fanatic.

Our Work and Approach

We exist to help companies achieve excellence in customer service and the customer experience (CX) and we’ve done so for nearly two decades, under the hands-on leadership of Micah Solomon.

Our services include consulting, training (live, virtual, and via eLearning), keynote speaking, content creation (writing articles, posts, videos, and ghostwriting books), influencer and customer service expert witness services in customer experience (CX) cases, and more, all in the realm of customer service and the customer experience.

We adapt our well-proven approach to your specific industry and context, achieving positive outcomes time and again for an exceptional roster of unique clients large and small. We hope to be working with you next.

Training/eLearning excerpt: Micah Solomon's MAMA™ Method of Customer Service Recovery

Our Books and Publications

Micah is the author of five business bestsellers. His writing is also regularly featured on Forbes.com (700+ published articles to date) and Inc.com as well as in Bloomberg BusinessWeek, Harvard Business Review, Washington Post, Atlanta Journal-Constitution, and elsewhere.

Micah offers his writing and content creation services to external businesses and leaders as well.

Micah and his associates have worked with:

Audi of America

Merck

Ways We Can Help You

Customer Service and Customer Experience (CX) Consulting and Training

We offer consulting in the disciplines of customer experience (CX), customer service, culture change, and company culture, ranging from modest “refreshes” to full-on transformation initiatives led by Micah Solomon, whom Inc. Magazine calls “The World’s #1 Customer Service Turnaround Expert.”

Our training approach is both practical and inspiring. It’s designed to build practical skills and knowledge as well as the employee flexibility and empathy that lead to true “wow” moments and inspire customer engagement and loyalty.

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Keynote Speaker, Webinar and Podcast Host, Digital Training/Learning

Micah, our lead customer experience consultant, is one of the best-known keynote speakers on customer experience (CX), customer service, company culture, leadership, and innovation. He also offers half-day workshops, webinars, and training, always customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and the world.

Digitally, Micah is available as a webinar creator/host and podcast designer/host as well as offering customized digital learning/training.

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Executive Content Creation and Ghostwriting, Influencer, Subject Matter Expert (SME)

Bestselling author Micah Solomon offers content creation, co-writing/ghostwriting (full-length business memoirs, biographies, and thought-leadership books; lead-generating ebooks; articles and blog posts), corporate writing, and brand building.

Micah is considered a leading influencer, thought leader, and subject matter expert (SME) on customer experience (CX), customer service, company culture and culture change, general business, SMB, entrepreneurship, leadership, marketing, and innovation.

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Micah also offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience.

Micah's Writing

Micah's Consultancy, Four Aces, offers writing and content creation services. Click here to find out more.

Reach Us In Real Time

We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]

Chat Live Now