Tech company Freshworks engaged Micah Solomon to create and host what’s proven to be a wildly successful 6-episode webinar series titled Rethink CX. Micah hosted and coordinated the content for each episode, and his invited guests included Seth Godin, Raj Singh, Eric Farber, Colin Taylor, Pradeep Rathinam, and Robert Flanyak. Micah is similarly available to create, coordinate, and host webinar and podcast series (as well as single episodes) for brand building, corporate lead-generation, thought leadership, business development, and community support.
Webinar Series For Freshworks®: “Rethink CX”(6 Episodes)
Ways We Can Help You
Customer Service and Customer Experience (CX) Consulting and Training
We offer consulting in the disciplines of customer experience (CX), customer service, culture change, and company culture, ranging from modest “refreshes” to full-on transformation initiatives led by Micah Solomon, whom Inc. Magazine calls “The World’s #1 Customer Service Turnaround Expert.”
Our training approach is both practical and inspiring. It’s designed to build practical skills and knowledge as well as the employee flexibility and empathy that lead to true “wow” moments and inspire customer engagement and loyalty.
Keynote Speaker, Webinar and Podcast Host, Digital Training/Learning
Micah, our lead customer experience consultant, is one of the best-known keynote speakers on customer experience (CX), customer service, company culture, leadership, and innovation. He also offers half-day workshops, webinars, and training, always customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and the world.
Digitally, Micah is available as a webinar creator/host and podcast designer/host as well as offering customized digital learning/training.
Executive Content Creation and Ghostwriting, Influencer, Subject Matter Expert (SME)
Bestselling author Micah Solomon offers content creation, co-writing/ghostwriting (full-length business memoirs, biographies, and thought-leadership books; lead-generating ebooks; articles and blog posts), corporate writing, and brand building.
Micah is considered a leading influencer, thought leader, and subject matter expert (SME) on customer experience (CX), customer service, company culture and culture change, general business, SMB, entrepreneurship, leadership, marketing, and innovation.
Micah also offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience.
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