Customer Service Consulting and Customer Experience (CX) Training... and more

"Micah Solomon has cracked the code of world-class customer service. Ignore Your Customers (And They'll Go Away) will guide your transformation in putting the customer first."

"A great guide to turning your customer service around."

"Customer experience can make or break your success. Ignore Your Customers (And They'll Go Away) is an invaluable playbook for how to prioritize what matters: your employees, your customers, and the virtuous cycle that keeps them both coming back for more."

"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture. In Ignore Your Customers (And They'll Go Away), he reveals the secrets of how anyone, in any industry, can get a leg up on creating both-and he does so with his trademark humor, business sense, and clear eyesight."

"At a time when customer service seems like a dying art, Micah Solomon delivers the perfect book for anyone who cares about the work."

"It's been our experience at Safelite AutoGlass, year after year, that following the game plan Micah lays out in these pages can lead to doubling, even tripling, of our financial success metrics, even in the face of challenging economic times and factors."

"This unique book distills Micah Solomon's long-tenured customer service consulting career through the lens of some of the greatest companies of our time. You will benefit greatly, as we have here at JetBlue."