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Audi of America
As part of the iconic automotive brand’s North American efforts to shore up and polish its customer service to align with the high expectations of its HNWI (high net worth individual) customer base, the iconic automotive brand has collaborated with Micah Solomon and Associates to roll Micah’s principles of hospitality-based customer service into its dealership training and cultural mindset.
CHROME is an innovative credit union in Washington County, Pennsylvania with three physical locations and a strong digital presence in its marketplace. As part of a major rebranding, which included a name change and facilities overhaul, CHROME engaged us to work with them to take their customer service (“member service,” in credit union parlance) to a never-before-achieved level