Ways we can help you

Consulting / Training

We offer consulting for customer experience, culture change, and company culture. Our training sessions are both practical and inspiring; the event builds practical skills and knowledge as well as true employee engagement.

Learn More

Speaking

Micah offers keynote speeches, half-day workshops, webinars, and training on the following topics, customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and around the world.

Learn More

Writing & Content Creation

We help businesses with executive content creation, business and corporate writing, ghostwriting (articles and books), thought leadership and brand building, directly from Micah Solomon, a leading influencer, thought leader, and subject matter expert.

Learn More

Micah also offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience.

Reach Us In Real Time

We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]

Chat Live Now

What People Are Saying

"Micah Solomon has cracked the code of world-class customer service. Ignore Your Customers (And They'll Go Away) will guide your transformation in putting the customer first."

Daniel H. Pink

Author of When and Drive

"A great guide to turning your customer service around."

Tony Hseih

CEO of Zappos, New York Times bestselling author of Delivering Happiness

"Customer experience can make or break your success. Ignore Your Customers (And They'll Go Away) is an invaluable playbook for how to prioritize what matters: your employees, your customers, and the virtuous cycle that keeps them both coming back for more."

Danny Meyer

CEO, Union Square Hospitality Group

"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture. In Ignore Your Customers (And They'll Go Away), he reveals the secrets of how anyone, in any industry, can get a leg up on creating both-and he does so with his trademark humor, business sense, and clear eyesight."

Herve Humler

Co-founder and Emeritus Chairman, The Ritz-Carlton Hotel Company

"At a time when customer service seems like a dying art, Micah Solomon delivers the perfect book for anyone who cares about the work."

Seth Godin

Author, This is Marketing

"It's been our experience at Safelite AutoGlass, year after year, that following the game plan Micah lays out in these pages can lead to doubling, even tripling, of our financial success metrics, even in the face of challenging economic times and factors."

Tom Feeney

President and CEO, Safelite AutoGlass

"This unique book distills Micah Solomon's long-tenured customer service consulting career through the lens of some of the greatest companies of our time. You will benefit greatly, as we have here at JetBlue."

Frankie Littleford

JetBlue Airways' Vice President, Customer Support Experience, Operations and Recovery

Success Stories

Audi of America

As part of the iconic automotive brand’s North American efforts to shore up and polish its customer service to align with the high expectations of its HNWI (high net worth individual) customer base, the iconic automotive brand has collaborated with Micah Solomon and Associates to roll Micah’s principles of hospitality-based customer service into its dealership training and cultural mindset.

CHROME FSB

CHROME is an innovative credit union in Washington County, Pennsylvania with three physical locations and a strong digital presence in its marketplace. As part of a major rebranding, which included a name change and facilities overhaul, CHROME engaged us to work with them to take their customer service (“member service,” in credit union parlance) to a never-before-achieved level