Architects of the Customer-Centered Organization, Large and Small
Micah Solomon is a customer service consultant, customer service turnaround expert, keynote speaker, trainer, bestselling author of five books, and Senior Contributor to 
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Micah Solomon & Associates offer transformation initiatives, consulting, training, workshops, and keynote presentations, all focused on customer service, customer experience, company culture, and culture change for organizations of nearly every size. Also offered: content creation and co-writing (ghostwriting) of books, articles, and blog posts.
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. Some of our better-known clients include:
Client Success Stories
Museum of Modern Art (MoMA): Customer Service Transformation
As part of the iconic New York institution’s recent, internationally acclaimed $480 million renovation, we were engaged by MoMA to undertake an overhaul of the institution’s customer service standards and practice, both in the museum and in its retail operation
CHROME FSB: Bank/Credit Union Customer Service Transformation
CHROME is an innovative credit union in Washington County, Pennsylvania with three physical locations and a strong digital presence in its marketplace. As part of a major rebranding, which included a name change and facilities overhaul, CHROME engaged us to work with them to take their customer service (“member service,” in credit union parlance) to a never-before-achieved level.
Ocean House: Forbes Triple Five Star Hotel & Resort (Hospitality Industry Client)
Ocean House, a Triple Five Star Forbes-rated property (one of only 11 in the world), engages Micah Solomon & Associates annually and on an ongoing basis, to consult, mystery shop, train frontline associates and advise its leadership team on needed improvements and adjustments, as well as overall customer service and hospitality trends. Ocean House,…
Zendesk: Customer Service/CX HeroTour Multi-City Roadshow (Live Keynote Speaking Client)
Technology company Zendesk famously engaged Micah Solomon to be the keynote speaker for its cross-country roadshow, titled The Zendesk Customer Service HeroTour. At each stop, Micah would keynote the event as well as autograph his latest bestseller for attendees, all of whom were current or prospective Zendesk users. Local Zendesk community panelists would share best…
Webinar Series For Freshworks®: “Rethink CX”(6 Episodes)
Tech company Freshworks engaged Micah Solomon to create and host what’s proven to be a wildly successful 6-episode webinar series titled Rethink CX. Micah hosted and coordinated the content for each episode, and his invited guests included Seth Godin, Raj Singh, Eric Farber, Colin Taylor, Pradeep Rathinam, and Robert Flanyak. Micah is similarly available to create,…
Buena Park School District (K-12 Education Client)
The Buena Park School District, a highly diverse school district in Orange County, California, engaged Micah Solomon & Associates for a customer service refresh initiative. Elements of the engagement included analysis of the current state of customer service at the BPSD, creation of a complete set of new Best Practices/Customer Service Standards for the District
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Micah's New Book!
Ignore Your Customers
(and They'll Go Away)
A Playbook for Building The Ultimate Customer Service Experience
New from HarperCollins Leadership
Micah's Other Books
Micah's Blog
Bring The Simple Magic of Recognition To the Retail Customer Experience and Retail Customer Service
What is recognition? It’s being seen, literally and figuratively, being acknowledged, being welcomed, and being appreciated. Giving your customers recognition is essential for nearly every type…
Read More8 Essentials Of Improving The Patient Experience and Patient Satisfaction
As a patient experience consultant, here are the five most essential points I bring to my consulting clients, whether they’re hospitals, outpatient facilities, or other…
Read More8 Internal Customer Service Best Practices
Internal customer service isn’t exactly the same as external customer service, but it’s no less essential. As a customer service consultant, I spend my time…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker
FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.
