Customer Experience Consultant - CX

Unreasonable Hospitality Will Transform Your Customer Service Experience!

Our proven methodology and focus on empathy will create Five-Star customer service and 'unreasonable hospitality' at every customer service touchpoint and your customer experience.

We offer:

Read 2 free chapters of our president and lead customer experience specialist Micah Solomon's new bestseller, Can Your Customer Service Do This?

Deb Giffen

Director,
Wharton Executive Education

"In my work at Wharton Executive Education, when I've needed someone to deliver actionable customer service skills to one of my global clients, Micah is who I've turned to. What sets his approach apart is his ability to help companies turn lofty customer service visions into tangible change throughout an organization."

Deb Giffen

Director,
Wharton Executive Education

Micah Solomon, President

Customer Experience Training sample: Customer Service Recovery (turning around unhappy customers)

Reach out to us now!

...or click here to contact us!

"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture."

Herve Humler, Ritz-Carlton
Co-founder and Emeritus Chairman,
The Ritz-Carlton Hotel Company

Trusted by the world's best, large and small:

Client Success Stories

CHROME FSB: Retail Banking/Credit Union Customer Service Initiative

Audi of America: Retail Automotive Customer Service Training and Cultural Initiative

Ocean House: Forbes Triple Five Star Hotel & Resort (Hospitality Industry Client)

Buena Park School District (K-12 Education Client)

Introduction
(What we offer)

GET IN TOUCH
(We’re easy to reach!)

Unreasonable Hospitality Will Transform Your Customer Service Experience!

Our proven methodology and focus on empathy will create Five-Star customer service and 'unreasonable hospitality' at every customer service touchpoint and your customer experience.

We offer:

Reach out to us now!

...or click here to contact us!

Micah Solomon, President

"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture."

Herve Humler, Ritz-Carlton
Co-founder and Emeritus Chairman,
The Ritz-Carlton Hotel Company

Customer Experience Training sample: Customer Service Recovery (turning around unhappy customers)

Deb Giffen

Director,
Wharton Executive Education

Reach out to us now!

...or click here to contact us!

Four Aces Inc. and lead customer experience consultant Micah Solomon work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:

Client Success Stories

CHROME FSB: Retail Banking/Credit Union Customer Service Initiative

Audi of America: Retail Automotive Customer Service Training and Cultural Initiative

Ocean House: Forbes Triple Five Star Hotel & Resort (Hospitality Industry Client)

Buena Park School District (K-12 Education Client)

Introduction
(What we offer)

GET IN TOUCH
(We’re easy to reach!)

Ways We Can Help You

Consulting / Training

We offer cx consulting for customer experience, culture change, and company culture. Our training sessions are both practical and inspiring; the event builds practical skills and knowledge as well as true employee engagement.

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Speaking

Micah offers keynote speeches, half-day workshops, webinars, and training on the following topics, customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and around the world.

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Writing & Content Creation

We help businesses with executive content creation, business and corporate writing, ghostwriting (articles and books), thought leadership and brand building, directly from Micah Solomon, a leading influencer, thought leader, and subject matter expert.

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Micah also offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience.

Reach Us In Real Time

We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]

Chat Live Now

What People Are Saying

Herve Humler

Co-founder and Emeritus Chairman, The Ritz-Carlton Hotel Company

"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture."

J.D. Peterson

VP Marketing, Zendesk

"Micah Solomon has repeatedly been our top-rated speaker. At five events in a row, so far."

Melissa Mueller

Co-Founder and CEO, Vis-a-Vis Inc.

"The best consultant, trainer, and keynote speaker we've ever hired!"

Steve Wozniak

Apple co-founder

"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology"

Robert J. Flanyak, CPFC ®

President, Chief Executive Officer CHROME • Banking That Shines

"The service revamp we’ve undertaken with Micah Solomon & Associates has created an elevated level of Member Service that’s an essential part of CHROME FCU. Our unique service standards and approach have been universally applauded and even imitated by our competitors, and we’re now two-time winners of “Best Credit Union” as well as “Best Mortgage Lender,” beating out even PNC Bank, a national bank 500 times our size."

Micah's New Book!

Ignore Your Customers
(and They'll Go Away)

A Playbook for Building The Ultimate Customer Service Experience

New from HarperCollins Leadership

Get a Free Preview
Read 3 chapters now

Buy the Book
Released January 14, 2020

Micah's Other Books

Micah's Blog

Bring The Simple Magic of Recognition To the Retail Customer Experience and Retail Customer Service

By Micah Solomon | September 9, 2019

What is recognition? It’s being seen, literally and figuratively, being acknowledged, being welcomed, and being appreciated. Giving your customers recognition is essential for nearly every type […]

8 Essentials Of Improving The Patient Experience and Patient Satisfaction

By Micah Solomon | September 5, 2019

As a patient experience consultant, here are the five most essential points I bring to my consulting clients, whether they’re hospitals, outpatient facilities, or other […]

8 Internal Customer Service Best Practices

By Micah Solomon | September 4, 2019

Internal customer service isn’t exactly the same as external customer service, but it’s no less essential. As a customer service consultant, I spend my time […]

Read The Blog

Micah's Articles on

Micah Solomon | Senior Contributor

Customer service consultant & keynote speaker

FEATURED ARTICLE

‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’

A Customer Service Consultant Weighs In On This And Other Customer Service Questions

It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.

Read More >

Unreasonable Hospitality Will Transform Your Customer Service Experience!

We offer:

Deb Giffen

Deb Giffen

Reach out to us now!

Trusted by the world's best, large and small:

Client Success Stories

Unreasonable Hospitality Will Transform Your Customer Service Experience!

We offer:

Reach out to us now!

Deb Giffen

Reach out to us now!

Four Aces Inc. and lead customer experience consultant Micah Solomon work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:

Client Success Stories

Ways We Can Help You

Consulting / Training

Speaking

Writing & Content Creation

Reach Us In Real Time

What People Are Saying

Herve Humler

J.D. Peterson

Melissa Mueller

Steve Wozniak

Robert J. Flanyak, CPFC ®

Micah's New Book!

Ignore Your Customers (and They'll Go Away)

Micah's Other Books

Micah's Blog

Micah's Articles on

Micah Solomon | Senior Contributor

FEATURED ARTICLE

‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’

A Customer Service Consultant Weighs In On This And Other Customer Service Questions

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Ignore Your Customers
(and They'll Go Away)