Customer service consultant and trainer. eLearning design. Customer experience consultant, keynote speaker, and author.
Thanks for visiting! I'm Micah Solomon, a customer service consultant, trainer and eLearning training designer, author of five books, and Senior Contributor to .
Here's what I offer:
- Consulting, training, eLearning design (asynchronous training): customer service, customer experience, company culture.
- Insights from Ritz-Carlton, Zappos, USAA, Mayo Clinic, and more.
- B2B, B2C, internal and external customer service and customer experience. Private sector (retail, tech, hospitality, wholesale, B2B resellers, etc.) government, K-12, higher education, non-profit.
- Keynote speaking, virtual keynotes, webinar hosting.
- Content creation: webinar series, podcast series, customized training, website and blog content, ghostwriting (full-length books, ebooks, and articles).
- All project sizes and budgets welcome.
- I respond to inquiries in 30 minutes or less (try me!)
Meet Micah and learn what we offer.
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. Some of our better-known clients include:
Client Success Stories
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We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Blog
Bring The Simple Magic of Recognition To the Retail Customer Experience and Retail Customer Service
What is recognition? It’s being seen, literally and figuratively, being acknowledged, being welcomed, and being appreciated. Giving your customers recognition is essential for nearly every type…
Read More8 Essentials Of Improving The Patient Experience and Patient Satisfaction
As a patient experience consultant, here are the five most essential points I bring to my consulting clients, whether they’re hospitals, outpatient facilities, or other…
Read More8 Internal Customer Service Best Practices
Internal customer service isn’t exactly the same as external customer service, but it’s no less essential. As a customer service consultant, I spend my time…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker


FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.