Micah Solomon, President
The Ritz-Carlton
RitzCarltonLion

"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture."

Herve Humler, Ritz-Carlton
Co-founder and Emeritus Chairman,
The Ritz-Carlton Hotel Company

Customer Experience Training sample: Customer Service Recovery (turning around unhappy customers)

Trusted by the world's best, large and small:

Four Aces, Inc. Logo

If you’re ready to become legendary for your customer service …

Your Customer Experience Experts

Micah Solomon, President
The Ritz-Carlton
RitzCarltonLion

"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture."

Herve Humler, Ritz-Carlton
Co-founder and Emeritus Chairman,
The Ritz-Carlton Hotel Company

Customer Experience Training sample: Customer Service Recovery (turning around unhappy customers)

Deb Giffen

Director,
Wharton Executive Education

"In my work at Wharton Executive Education, when I've needed someone to deliver actionable customer service skills to one of my global clients, Micah is who I've turned to. What sets his approach apart is his ability to help companies turn lofty customer service visions into tangible change throughout an organization."

Four Aces Inc. and lead customer experience consultant Micah Solomon work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:

Ways We Can Help You

Consulting / Training

We offer cx consulting for customer experience, culture change, and company culture. Our training sessions are both practical and inspiring; the event builds practical skills and knowledge as well as true employee engagement.

Speaking

Micah offers keynote speeches, half-day workshops, webinars, and training on the following topics, customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and around the world.

Writing & Content Creation

We help businesses with executive content creation, business and corporate writing, ghostwriting (articles and books), thought leadership and brand building, directly from Micah Solomon, a leading influencer, thought leader, and subject matter expert.

Micah also offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience.

Reach Us In Real Time

We're here to help answer any questions you have! Click to  chat live, call 1-484-343-5881, or email [email protected]

What People Are Saying

Herve Humler

Herve Humler

Co-founder and Emeritus Chairman, The Ritz-Carlton Hotel Company

"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture."

J.D. Peterson

J.D. Peterson

VP Marketing, Zendesk

"Micah Solomon has repeatedly been our top-rated speaker. At five events in a row, so far."

melissa mueller

Melissa Mueller

Co-Founder and CEO, Vis-a-Vis Inc.

"The best consultant, trainer, and keynote speaker we've ever hired!"

Steve Wozniak

Steve Wozniak

Apple co-founder

"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology"

Robert J. Flanyak, CPFC ®

President, Chief Executive Officer CHROME • Banking That Shines

"The service revamp we’ve undertaken with Micah Solomon & Associates has created an elevated level of Member Service that’s an essential part of CHROME FCU. Our unique service standards and approach have been universally applauded and even imitated by our competitors, and we’re now two-time winners of “Best Credit Union” as well as “Best Mortgage Lender,” beating out even PNC Bank, a national bank 500 times our size."

Micah's New Book!

Ignore Your Customers
(and They'll Go Away)

A Playbook for Building The Ultimate Customer Service Experience

New from HarperCollins Leadership

Micah's Other Books

Micah's Blog

Bring The Simple Magic of Recognition To the Retail Customer Experience and Retail Customer Service

By Micah Solomon | September 9, 2019

What is recognition? It’s being seen, literally and figuratively, being acknowledged, being welcomed, and being appreciated. Giving your customers recognition is essential for nearly every type […]

Read More

8 Essentials Of Improving The Patient Experience and Patient Satisfaction

By Micah Solomon | September 5, 2019

As a patient experience consultant, here are the five most essential points I bring to my consulting clients, whether they’re hospitals, outpatient facilities, or other […]

Read More

8 Internal Customer Service Best Practices

By Micah Solomon | September 4, 2019

Internal customer service isn’t exactly the same as external customer service, but it’s no less essential. As a customer service consultant, I spend my time […]

Read More

Micah's Articles on

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Micah Solomon | Senior Contributor

Customer service consultant & keynote speaker

Micah Solomon|Senior Contributor
Receptionist working at the help desk

FEATURED ARTICLE

‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’

A Customer Service Consultant Weighs In On This And Other Customer Service Questions

It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.

Read More > 

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