Ocean House: Forbes Triple Five Star Hotel & Resort (Hospitality Industry Client)

 

Chuck-Royce-Ocean House Rhode Island

Ocean House, a Triple Five Star Forbes-rated property (one of only 11 in the world), engages Micah Solomon & Associates annually and on an ongoing basis, to consult, mystery shop, train frontline associates and advise its leadership team on needed improvements and adjustments, as well as overall customer service and hospitality trends.

View of Ocean house from above

Ocean House, a legendary hotel and resort on the seacoast of Rhode Island, is one of only 11  Triple Five Star Forbes-rated properties in the world.  And it’s Micah Solomon whom Ocean House calls on to provide a suite of services, all customized to the ultimate level of customer service and hospitality that a property working at this highest level of service needs to provide, including: 

  • Consulting • Mystery shopping • Training of frontline associates • Advising its leadership on recommended improvements and adjustments and overall customer service and hospitality trends.  

 “It’s rare I’ll meet someone as attuned to the customer perspective as Micah. We operate at a very high level here–and need to continue to do so, to maintain our standing in the eyes of our rarefied cohort of guests, who are used to only the best. We’ve found that bringing in Micah’s outside eyes  to the task is an ideal complement to the perspective our employees and leadership bring to the task. He’s also been a unique resource as a keynote speaker for multiple events for Relais & Chateaux nationally, which I also helm.”

–Daniel Hostettler, President and Group Managing Director at OHM Collection, President North America – Relais & Chateaux

Ways We Can Help You

Customer Service and Customer Experience (CX) Consulting and Training

We offer consulting in the disciplines of customer experience (CX), customer service, culture change, and company culture, ranging from modest “refreshes” to full-on transformation initiatives led by Micah Solomon, whom Inc. Magazine  calls “The World’s #1 Customer Service Turnaround Expert.”

Our training approach is both practical and inspiring. It’s designed to build practical skills and knowledge as well as the employee flexibility and empathy that lead to true “wow” moments and inspire customer engagement and loyalty.

Keynote Speaker, Webinar and Podcast Host, Digital Training/Learning

Micah is one of the best-known keynote speakers on customer experience (CX), customer service, company culture, leadership, and innovation. He also offers half-day workshops, webinars, and training, always customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and the world.

Digitally, Micah is available as a webinar creator/host and podcast designer/host as well as offering customized digital learning/training.

Executive Content Creation and Ghostwriting, Influencer, Subject Matter Expert (SME)

Bestselling author Micah Solomon offers content creation, co-writing/ghostwriting (full-length business memoirs, biographies, and thought-leadership books; lead-generating ebooks; articles and blog posts), corporate writing, and brand building.

Micah is considered a leading influencer, thought leader, and subject matter expert (SME) on customer experience (CX), customer service, company culture and culture change, general business, SMB, entrepreneurship, leadership, marketing, and innovation.

Micah also offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience.

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