Ocean House, a Triple Five Star Forbes-rated property (one of only 11 in the world), engages Micah Solomon & Associates annually and on an ongoing basis, to consult, mystery shop, train frontline associates and advise its leadership team on needed improvements and adjustments, as well as overall customer service and hospitality trends.
Ocean House, a legendary hotel and resort on the seacoast of Rhode Island, is one of only 11 Triple Five Star Forbes-rated properties in the world. And it’s Micah Solomon whom Ocean House calls on to provide a suite of services, all customized to the ultimate level of customer service and hospitality that a property working at this highest level of service needs to provide, including:
- Consulting • Mystery shopping • Training of frontline associates • Advising its leadership on recommended improvements and adjustments and overall customer service and hospitality trends.
“It’s rare I’ll meet someone as attuned to the customer perspective as Micah. We operate at a very high level here–and need to continue to do so, to maintain our standing in the eyes of our rarefied cohort of guests, who are used to only the best. We’ve found that bringing in Micah’s outside eyes to the task is an ideal complement to the perspective our employees and leadership bring to the task. He’s also been a unique resource as a keynote speaker for multiple events for Relais & Chateaux nationally, which I also helm.”
–Daniel Hostettler, President and Group Managing Director at OHM Collection, President North America – Relais & Chateaux