Keynote Speaker:
Customer Service, Customer Experience, Company Culture, Innovation

Micah Solomon is a keynote speaker, consultant, thought leader, and bestselling author in the fields of customer service, customer experience, company culture, hospitality, innovation, entrepreneurship, and leadership.

Micah works with nearly all sizes of companies, from tiny to massive. Some of our better-known speaking clients include:

Micah offers keynote speeches, half-day workshops, webinars, and training on the following topics, customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and around the world. He works independently and through reputable speaker bureaus. His areas of focus are as follows:

Customer Service • Customer Experience • Hospitality • Consumer Trends • Millennial Customers • Company Culture and Culture Change • Customer Service Culture • Business Growth • Entrepreneurship and Intrapreneurship • Leadership • Innovation • HR, Talent Management and the Customer Experience • Sales as Powered by Service • B2B and B2C Customer Service Essentials • Patient Experience and Patient Satisfaction
See full list ↓

Watch Micah’s Keynote Speaking Reel

Book Micah to speak at your event (or just find out more)

Speaking Topics

01

Ignore Your Customers
(And They'll Go Away)

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02

The Heart of Hospitality:
Leadership and Frontline Secrets

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03

Maximum Viable Culture™

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04

Kickstarting a Culture of Innovation

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05

Internal Customer Service:
Serving The People Who Serve Our Customers

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06

B2B Customer Service

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07

Millennials & Gen Z Customers:
Serving–and profiting from–the largest generation in history

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08

The Jetsons Effect:
Building A Future-Ready Customer Service Experience

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09

Turbocharge Growth Through Entrepreneurship and Intrapreneurship

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10

Powering Sales Success Through Service

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11

A Spy in the House of Business™

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12

Exceptional Service,
Exceptional Profit

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Industries of Particular Focus and Interest:

  • The Automotive Industry
  • Associations and Franchisee Groups
  • The Automotive Industry and Automotive Retailing
  • B2B, the Building Trades, and Manufacturing
  • Country Clubs, Athletic Clubs, and related Membership Organizations
  • Entertainment and the Music Industry
  • Financial Services
  • Government – Federal, State, Municipal & Local, as well as Contractors to these Entities
  • Healthcare, Hospitals, and Medical Practices (Patient Satisfaction and Patient Experience)
  • HNWI-focused organizations and industries
  • Higher Education and K-12 Education
  • Homecare and Assisted Living
  • The Hospitality Industry (clients include some of the great hotels and brands of our time)
  • The Insurance Industry
  • Real Estate
  • Retail, Ecommerce, and Omnichannel
  • Retail Banking and Credit Unions
  • SaaS
  • Spas, Salons, and related operators in the Service Industry
  • Technology, IT, Information Services
  • The Travel Industry
  • The Hospitality Industry (clients include some of the great hotels and brands of our time)
  • The Insurance Industry
  • Law Firms & The Legal Industry
  • Marketing and PR Firms
  • Mortuary services and Deathcare
  • Nonprofit Organizations and Philanthropies
  • Real Estate
  • Retail, Ecommerce, and Omnichannel
  • Retail Banking and Credit Unions
  • SaaS
  • Spas, Salons, and Related Operators in the Service Industry
  • Technology, IT, Information Services
  • The Travel Industry

Here's what people say about Micah:

jdpeterson

"Micah Solomon has repeatedly been our top-rated speaker. At five events in a row, so far."

J.D. Peterson

VP Marketing, Zendesk
Hollis Tibbetts Software Strategy Director for Global Mergers and Acquisitions, Dell Inc.

“I’d go anywhere to hear this true business and customer service celebrity speak."

Hollis Tibbetts

Software Strategy Director for Global Mergers and Acquisitions, Dell Inc.
Steve Wozniak

"Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology"

Steve Wozniak

Apple co-founder
square-micah-resized
About the Author

Customer Service Expert Micah Solomon

Micah Solomon is one of the world's leading authorities and hands-on consultants specializing exclusively in customer service, company culture, and the customer experience. He’s been named by The Financial Post “The New Guru of Customer Service Excellence,” and he specializes in creating five-star customer service with an eye toward bottom line results. Micah is a bestselling author, consultant, and keynote speaker, and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah is a frequent and prominent contributor to Forbes.com and Inc.com on the subjects of customer service, the customer experience, and company culture, and his expertise has been featured in Bloomberg BusinessWeek, ABC, CBS, NBC, CNBC, and the Harvard Business Review.

Book Micah to speak at your event (or just find out more)

Recent Client Keynotes

Associations
  • NFLPA (National Football League Players Association)
  • Michigan Grocers Association
  • PICPA (Pennsylvania Inst. of CPAs)
Aviation
  • WACRA (80 airlines’ joint customer support organization)
Banking and Financial Services
  • SunTrust Retail Banking Summit
  • Microsoft Banking Conference (Moscow)
B2B and Manufacturing
  • Allied Steel Buildings
  • Brainshark
City And State Government
  • The City of Asheville, (NC)
Contact Center And CRM Events
  • Microsoft Dynamics CRM Launch
  • MBCE Denmark
  • Talentum Events (Helsinki)
  • Zendesk (Nationwide multi-city tour as their “customer service hero”)
Education: K-12
  • Tacoma (Washington) Public School System: (seminars/training for Principals and Support Staff)
  • Buena Park School District (Orange County, CA) (district-wide customer service initiative)
Entrepreneurship
  • Entrepreneurship Program, Brown University
  • Entrepreneur Organization (EO)
Healthcare
  • Cleveland Clinic
  • MedHOK
  • Prohealth Primary Practice
Higher Education
  • Brown University
  • George Mason University
Hospitality Industry
  • Auberge Hotels and Resorts
  • Capella (Solis) Hotels
  • Hospitality Design Expo & Summit
  • Scandic Hotels (Copenhagen)
  • Relais & Chateaux North America
  • Virgin Hotels
Insurance Industry
  • BHS Insurance
  • Capitol Benefits
  • W. R. Berkley Corporation
Law Firms, Legal Industry
  • Dow Lohnes, PLLC, Attorneys At Law
Not For Profit
  • Operation Smile
  • FINEOS
  • Capitol Benefits
  • Carolina Senior Marketing
Patient Experience
  • Cleveland Clinic (Opening Keynote Speaker, Patient Experience Summit)
Photography Industry
  • Panasonic National Dealers’ Summit
  • Photo Marketing Association Annual Conference
Professional Firms
  • ECG Management Consultants
  • PICPA (Pennsylvania Inst. of CPAs)
Retail
  • Walmart
  • EasyFairs Citywide Retail Conference (Stockholm)
  • Retail Customer Experience Summit
Telecom
  • Cox Communications
  • Nextiva
Technology
  • Nuance
  • Oracle
  • Microsoft (multiple keynotes)
  • Zendesk
Theme Parks
  • Six Flags Theme Parks
U.S. Government
  • U.S. Patent and Trademark Office (USPTO)
  • The Office of the Comptroller of the Currency (OCC)
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