Keynote Speaker and Webinar Host:
Customer Service, Customer Experience, Company Culture, Innovation

Micah Solomon is a keynote speaker, webinar leader, trainer and workshop leader, consultant, thought leader, and bestselling author in the fields of customer service, customer experience, company culture, hospitality, innovation, entrepreneurship, and leadership.

Micah works with nearly all sizes of companies, from tiny to massive. Some of our better-known speaking clients include:

Micah offers keynote speeches, half-day workshops, webinars, and training on the following topics, customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and around the world. He works independently and through reputable speaker bureaus. His areas of focus are as follows:

Customer Service • Customer Experience • Hospitality • Consumer Trends • Millennial Customers • Company Culture and Culture Change • Customer Service Culture • Business Growth • Entrepreneurship and Intrapreneurship • Leadership • Innovation • HR, Talent Management and the Customer Experience • Sales as Powered by Service • B2B and B2C Customer Service Essentials • Patient Experience and Patient Satisfaction
See full list ↓

Watch Micah’s Keynote Speaking Reel

Book Micah to speak at your event (or just find out more)

Find Out More

Here's what people say about Micah:

Speaking Topics
(available as keynote, webinar, or workshop)

01

Ignore Your Customers
(And They'll Go Away)

Ignore Your Customers (and They’ll Go Away)

Based on Micah's new HarperCollins bestseller of the same name. Learn what it takes to create the ultimate customer experience and deliver world-class customer service to today's breed of customers. Learn hands-on secrets from Micah's work as the world's #1 customer service turnaround expert (per Inc Magazine) and let him show you how to apply these secrets to transforming your own organization's performance with customers. With insights from leading brands like Zappos, Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like MOD Pizza and Drybar, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.

Read More >
02

The Heart of Hospitality:
Leadership and Frontline Secrets

The Heart of Hospitality: Leadership and Frontline Secrets

This Hospitality Industry-specific topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality industry book The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. It features wisdom and innovative insights from The Ritz-Carlton Hotel Company, Virgin Hotels, Danny Meyer, Four Seasons Hotels and Resorts, as well as other luminaries and innovators in the industry, including great independent hotel, inn, and restaurant operators at every star level and price point.

Read More >
03

Maximum Viable Culture™

Maximum Viable Culture™

In this proprietary keynote, Micah shows you how to master the unique factors that allow you to achieve a supremely positive company culture through purpose, standards, positive peer pressure, and leadership that leads to self-leadership, based on his work with and insights into some of the great companies of today, from Zappos to the Ritz-Carlton Hotel Company to Apple, USAA Insurance and beyond. Keynote can be adjusted in level to leadership, management, frontline employees, or (most commonly) a mix of these attendees.

Read More >
04

Kickstarting a Culture of Innovation

Kickstarting a Culture of Innovation

How to stimulate–and sustain–a culture of innovation in an organization of any size and industry. Features practical, actionable insight in an engaging format.

Read More >
05

Internal Customer Service:
Serving The People Who Serve Our Customers

Internal Customer Service: Serving The People Who Serve Our Customers

Internal customer service--serving our own colleagues, employees, superiors and vendors–is every bit as important as external customer service (serving the end user). In this well-known and popular keynote and/or workshop, Micah explains what matters in internal customer service and how to be truly exceptional in its delivery.

Read More >
06

B2B Customer Service

B2B Customer Service

B2B (business to business) customer service makes the world of commerce go round, yet often fails to get the respect and attention it deserves. Micah Solomon is one of the few thought leaders committed to giving the B2B sector its due, and in this popular keynote and/or workshop, he helps inspire and in struct B2B organizations and employees in how to provide truly exceptional service and a standout customer experience.

Read More >
07

Millennials & Gen Z Customers:
Serving–and profiting from–the largest generation in history

Millennials as Customers: Serving–and profiting from–the largest generation in history

The millennial generation of customers (born 1980-2000) is even larger than the baby boom generation, and will soon represent the largest buying power in the marketplace of any generation in history. Are you ready to serve them, profit from them, and keep them coming back? Micah’s renowned research and writing on the subject for Forbes.com enliven this unique presentation. 

Read More >
08

The Jetsons Effect:
Building A Future-Ready Customer Service Experience

The Jetsons Effect: Building A Future-Ready Customer Service Experience

One of the challenges of our time is deciding where to put more, or less, human interaction into customer service and the customer experience. Using a fun yet useful framework of the Jetsons cartoon vision of the future, as well as much practical insight and examples, Micah helps you address self-service, timeliness, and other key issues of a future-friendly customer service experience. 

Read More >
09

Turbocharge Growth Through Entrepreneurship and Intrapreneurship

Turbocharge Growth Through Entrepreneurship and Intrapreneurship

How to build and sustain an entrepreneurial culture, with lessons from Micah's own experience and broadly applicable research.
Read More >
10

Powering Sales Success Through Service

Powering Sales Success Through Service

Customer service and the customer experience are the secret weapons of today's great sales organizations. Micah Solomon shows how to power sales through an improved customer focus. With hands-on lessons and insights from top B2C and B2B companies in the U.S. and worldwide, including Apple, Virgin, Zappos, and more, and insights into all consumer demographics from millennials to boomers and beyond.

Read More >
11

A Spy in the House of Business™

A Spy in the House of Business™: Secrets of Seeing Your Company with Fresh Eyes, From the Guy Who’s Seen Everything

Micah Solomon is the person the greatest companies of our time hire to mystery shop and assess their customer service and customer experience. In this drop-dead engaging keynote, he shares his insights, secrets uncovered (some details changed for privacy, of course), and how you, at your own business, can make the changes needed and start seeing your own company with fresh eyes–before you need to bring Micah in to save you.

Read More >
12

Exceptional Service,
Exceptional Profit

Exceptional Service, Exceptional Profit

Based on Micah's #1 bestselling book, Exceptional Service, Exceptional Profit. How to deliver five-star customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), Zappos, USAA Insurance, Starbucks, Nordstrom, and more.

Read More >

Industries of Particular Focus and Interest:

  • The Automotive Industry
  • Associations and Franchisee Groups
  • The Automotive Industry and Automotive Retailing
  • B2B, the Building Trades, and Manufacturing
  • Country Clubs, Athletic Clubs, and related Membership Organizations
  • Entertainment and the Music Industry
  • Financial Services
  • Government – Federal, State, Municipal & Local, as well as Contractors to these Entities
  • Healthcare, Hospitals, and Medical Practices (Patient Satisfaction and Patient Experience)
  • HNWI-focused organizations and industries
  • Higher Education and K-12 Education
  • Homecare and Assisted Living
  • The Hospitality Industry (clients include some of the great hotels and brands of our time)
  • The Insurance Industry
  • Real Estate
  • Retail, Ecommerce, and Omnichannel
  • Retail Banking and Credit Unions
  • SaaS
  • Spas, Salons, and related operators in the Service Industry
  • Technology, IT, Information Services
  • The Travel Industry
  • The Hospitality Industry (clients include some of the great hotels and brands of our time)
  • The Insurance Industry
  • Law Firms & The Legal Industry
  • Marketing and PR Firms
  • Mortuary services and Deathcare
  • Nonprofit Organizations and Philanthropies
  • Real Estate
  • Retail, Ecommerce, and Omnichannel
  • Retail Banking and Credit Unions
  • SaaS
  • Spas, Salons, and Related Operators in the Service Industry
  • Technology, IT, Information Services
  • The Travel Industry
Micah Solomon Headshot
About the Author

Customer Service Expert Micah Solomon

Micah Solomon is one of the world's leading authorities and hands-on consultants specializing exclusively in customer service, company culture, and the customer experience. He’s been named by The Financial Post “The New Guru of Customer Service Excellence,” and he specializes in creating five-star customer service with an eye toward bottom line results. Micah is a bestselling author, consultant, and keynote speaker, and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah is a frequent and prominent contributor to Forbes.com and Inc.com on the subjects of customer service, the customer experience, and company culture, and his expertise has been featured in Bloomberg BusinessWeek, ABC, CBS, NBC, CNBC, and the Harvard Business Review.

Reach the Author
(Or get some advice)
More About Micah
And Associates

Book Micah to speak at your event (or just find out more)

Find Out More

Recent Client Keynotes

Associations
  • NFLPA (National Football League Players Association)
  • Michigan Grocers Association
  • PICPA (Pennsylvania Inst. of CPAs)
Aviation
  • WACRA (80 airlines’ joint customer support organization)
Banking and Financial Services
  • SunTrust Retail Banking Summit
  • Microsoft Banking Conference (Moscow)
B2B and Manufacturing
  • Allied Steel Buildings
  • Brainshark
City And State Government
  • The City of Asheville, (NC)
Contact Center And CRM Events
  • Microsoft Dynamics CRM Launch
  • MBCE Denmark
  • Talentum Events (Helsinki)
  • Zendesk (Nationwide multi-city tour as their “customer service hero”)
Education: K-12
  • Tacoma (Washington) Public School System: (seminars/training for Principals and Support Staff)
  • Buena Park School District (Orange County, CA) (district-wide customer service initiative)
Entrepreneurship
  • Entrepreneurship Program, Brown University
  • Entrepreneur Organization (EO)
Healthcare
  • Cleveland Clinic
  • MedHOK
  • Prohealth Primary Practice
Higher Education
  • Brown University
  • George Mason University
Hospitality Industry
  • Auberge Hotels and Resorts
  • Capella (Solis) Hotels
  • Hospitality Design Expo & Summit
  • Scandic Hotels (Copenhagen)
  • Relais & Chateaux North America
  • Virgin Hotels
Insurance Industry
  • BHS Insurance
  • Capitol Benefits
  • W. R. Berkley Corporation
Law Firms, Legal Industry
  • Dow Lohnes, PLLC, Attorneys At Law
Not For Profit
  • Operation Smile
  • FINEOS
  • Capitol Benefits
  • Carolina Senior Marketing
Patient Experience
  • Cleveland Clinic (Opening Keynote Speaker, Patient Experience Summit)
Photography Industry
  • Panasonic National Dealers’ Summit
  • Photo Marketing Association Annual Conference
Professional Firms
  • ECG Management Consultants
  • PICPA (Pennsylvania Inst. of CPAs)
Retail
  • Walmart
  • EasyFairs Citywide Retail Conference (Stockholm)
  • Retail Customer Experience Summit
Telecom
  • Cox Communications
  • Nextiva
Technology
  • Nuance
  • Oracle
  • Microsoft (multiple keynotes)
  • Zendesk
Theme Parks
  • Six Flags Theme Parks
U.S. Government
  • U.S. Patent and Trademark Office (USPTO)
  • The Office of the Comptroller of the Currency (OCC)
15585

ENTER YOUR EMAIL

TO GET 3 FREE CHAPTERS

PLUS Learn the secrets of building the

Worlds Best Customer Service Culture

15585

Thank you! You will hear from us right away.

ENJOY YOUR 3 FREE CHAPTERS

15585

ENTER YOUR EMAIL

TO GET 3 FREE CHAPTERS

PLUS Learn the secrets of building the

Worlds Best Customer Service Culture

15585

Thank you! You will hear from us right away.

ENJOY YOUR 3 FREE CHAPTERS