"At Virgin Hotels, we are building a new hotel experience-something that can only be done by learning lessons from the greats of our industry and understanding the needs and wants of today's consumers. In The Heart of Hospitality, Micah Solomon--one of the true thought leaders of the customer experience--has gathered unparalleled hospitality wisdom and distilled it in an incredibly readable and useful format.  We were delighted to be part of this project and recommend it to any company or individual looking to grow within our industry."

"In this groundbreaking new book, Micah Solomon manages to distill the wisdom of some of America's most enlightened hospitality professionals. He combines the power of their insights with his own refreshing point of view in a compelling narrative style that is concise and to the point.  The Heart of Hospitality illustrates that ultimately it is the human connection that builds and sustains guest loyalty.  This is an inspirational and useful book for anyone interested in customer satisfaction.  Is there anyone who isn't?"