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A credit card and a single room
in a leaky basement.Micah Solomon built his company, Oasis Disc Manufacturing, from a one-room basement operation into a leader in the entertainment and technology industries. You may have seen his techniques, achievements, and business escapades featured in Success Magazine and in Seth Godin’s bestseller Purple Cow.
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Who should do your customer service? (Careful: It's a trick question!)
The answer is: everyone. This answer isn’t as pie-in-the-sky as it sounds. “Everyone” here is shorthand for “everyone, to the extent of their abilities, to the extent of their trainability and to the extent they interact with customers.” Click below to get your free chapter.
READ MORE IN EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT
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No food, no drink
(and no customers) allowed!In the postcard-perfect town of Bar Harbor, Maine, I’ve noticed a social virus of sorts has spread from shopkeeper to shopkeeper until it seems to be afflicting nearly the entire town.
LEARN MORE WITH A UNIQUE PRESENTATION FROM MICAH
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No food, no drink
(and no customers) allowed!In the postcard-perfect town of Bar Harbor, Maine, I’ve noticed a social virus of sorts has spread from shopkeeper to shopkeeper until it seems to be afflicting nearly the entire town.
LEARN MORE WITH A UNIQUE PRESENTATION FROM MICAH
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Welcome from Micah Solomon
Thanks for stopping by!
Micah Solomon
Micah's customer experience, marketing, and entrepreneurial business insights and achievements are featured in Success Magazine, the Seth Godin bestseller Purple Cow, and other publications.
Micah is President of Oasis Disc Manufacturing, a company he bootstrapped starting with a credit card and a single room in a leaky basement. read more
Micah's Article in Fast Company
Micah's Fast Comapny article on the 7 Keys to Building Customer Loyalty
7 Keys to Building Customer Loyalty-- and Company Profits.
Fast Company | www.fastcompany.com
A personal bond with customers lets your company escape the commodity pricing wars and provides you with a powerful new marketing arm: loyal customers who will promote and defend your company online and off--for free.
- continued at : FastCompany.com...
Updates from Micah Solomon's College of the Customer
Business mastery resource site.
For more customized help, host one of Micah's sought-after presentations at your organization!
A warm welcome worth $100 million
A future benefactor of your business, whether a future customer, lender, star employee, or other benefactor, may first see your business in anther role.
- continued in College of the Customer: "devilish details..."
Barriers to entry bar more customers than you think.
When you give a warm welcome (or you don’t) to what you think of as a small, invisible group of customers, the effect goes well beyond that immediate constituency.
-continued in College of the Customer: "hellos and goodbyes..."
"A Must Read" - Daniel H. Pink
bestselling author of Drive and A Whole New Mind.
Exceptional Service, Exceptional Profit is available for pre-order!
Micah Solomon's new book co-authored with the fabulous Leonardo Inghilleri is "A must-read for anyone interested in transforming their interactions with clients."
- Daniel H. Pink, bestselling author of Drive and A Whole New Mind.
Exceptional Service, Exceptional Profit.
By Leonardo Inghilleri and Micah Solomon, with an introduction by Horst Schulze, Founding President and COO of The Ritz-Carlton, is being published domestically by AMACOM Books, the wonderful publishing imprint of the American Management Association, and distributed internationally by McGraw-Hill. The release date is April 2010, but preorders are already being taken, with a price protection guarantee, at amazon.com here. Based exclusively on preorders, it has already reached as high as number #1 (and stayed steadily in the top 10) on the Customer Service bestseller charts at both Barnes and Noble and Amazon.com. Now available for pre-order!
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