You've come to the right place for...
- Customer Service Consulting & Customer Experience (CX) Transformation Initiatives
- Customer Service Training & eLearning
- Keynote Speaking & Influencer Work
Whatever your challenge, if it involves customer service or the customer experience (CX), we want to help.
You've come to the right place for...
- Customer Service Consulting & Customer Experience (CX) Transformation Initiatives
- Customer Service Training & eLearning
- Keynote Speaking & Influencer Work
Whatever your challenge, if it involves customer service or the customer experience (CX), we want to help.
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]

How We Can Help
We offer consulting and training in the disciplines of customer service, customer experience (CX), and company culture, ranging from modest "refreshes" to full-on transformation initiatives by a team led by Micah Solomon, whom Inc. Magazine calls "The World's #1 Customer Service Turnaround Expert."
Our approach is both practical and inspiring. It's designed to build practical skills and knowledge as well as the kind of employee flexibility and empathy that lead to true "wow" moments and inspire customer engagement and loyalty.
Our firm takes on projects that range from modest-sized to global, from (relatively) quick fixes to multi-year initiatives.
Click to chat live,
call 1-484-343-5881, or email [email protected]


Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive.
(Truly! We love small companies and projects.) Some of our better-known clients include:
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
You've come to the right place for...
- Customer Service Consulting &
Customer Experience (CX) Transformation Initiatives - Customer Service Training & eLearning
- Keynote Speaking & Influencer Work
Whatever your challenge, if it involves customer service or the customer experience (CX), we want to help.

How We Can Help
We offer consulting and training in the disciplines of customer service, customer experience (CX), and company culture, ranging from modest "refreshes" to full-on transformation initiatives by a team led by Micah Solomon, whom Inc. Magazine calls "The World's #1 Customer Service Turnaround Expert."
Our approach is both practical and inspiring. It's designed to build practical skills and knowledge as well as the kind of employee flexibility and empathy that lead to true "wow" moments and inspire customer engagement and loyalty.
Our firm takes on projects that range from modest-sized to global, from (relatively) quick fixes to multi-year initiatives.
Click to chat live,
call 1-484-343-5881, or email [email protected]
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]

Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
Client Success Stories
Reach Us In Real Time
We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Blog
Autonomy vs. Standards…in Business, Customer Service, the Customer Experience
As a business keynote speaker, I spend a lot of time speaking about the need for employee autonomy in customer service and business operations in…
Read MoreLike Ketchup — But Sweeter! … the customer experience and customer taste
My son and I were eating barbecue together recently. The restaurant in question is one of those excrutiatingly cheerful, homogenized theme restaurants. Not my cup…
Read MoreA customer service solution (soul-ution, actually)
When I boarded the commuter ferry on Saturday, it seemed unusually crowded. A crew member explained: “We have a capacity crowd — about 2,500 souls…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker


FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.