Customer service consultant and trainer. eLearning design. Customer experience consultant, keynote speaker, and author.
Thanks for visiting! I'm Micah Solomon, a customer service consultant, trainer and eLearning training designer, author of five books, and Senior Contributor to .
Here's what we offer:
- Consulting, training, eLearning design (asynchronous training): customer service, customer experience, company culture.
- Insights from Ritz-Carlton, Zappos, USAA, Mayo Clinic, and more.
- B2B, B2C, internal and external customer service and customer experience. Private sector (retail, tech, hospitality, wholesale, B2B resellers, etc.) government, K-12, higher education, non-profit.
- Keynote speaking, virtual keynotes, webinar hosting.
- Content creation: webinar series, podcast series, customized training, website and blog content, ghostwriting (full-length books, ebooks, and articles).
- All project sizes and budgets welcome.
- I respond to inquiries in 30 minutes or less (try me!)
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]
FREE: 10 Elements of Great
Customer Service Cultures
Get Micah's new whitepaper on building a superior
customer service culture.
Micah Solomon and Associates work with nearly all sizes of companies,
from tiny to massive. (Truly! We love small companies and projects.)
Some of our better-known clients include:
Client Success Stories
Reach Us In Real Time
We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Blog
Be Loyal To Your Customers–To Build Customer Loyalty In Return
[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture,…
Read MoreHow To Create A Customer Experience That Lingers In A Customer's Memory
[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture,…
Read MoreCustomer Service Culture Stimuli: 10+ Ways To Kickstart Company Success)
[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture,…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker




FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.