Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. Some of our better-known clients include:
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What is recognition? It’s being seen, literally and figuratively, being acknowledged, being welcomed, and being appreciated. Giving your customers recognition is essential for nearly every type […]Read More
As a patient experience consultant, here are the five most essential points I bring to my consulting clients, whether they’re hospitals, outpatient facilities, or other […]Read More
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Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.