customer service consultant

Emotionally Intelligent Customer Service: A Key To Growing Customer Engagement And Loyalty

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). Great customer service has the potential to build customer engagement and loyalty by providing your business with a […]

Emotionally Intelligent Customer Service: A Key To Growing Customer Engagement And Loyalty Read More »

Improving Customer Service In Assisted Living, Homecare, Healthcare, And Pharmacy

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). Certainly, opportunities come up in nearly every industry for customer service employees to make a difference for someone

Improving Customer Service In Assisted Living, Homecare, Healthcare, And Pharmacy Read More »

Winning Back Upset Customers: Learning From LEGO On Customer Service Recovery

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). Planning for things to go wrong is an essential part of building a sustainably great customer experience. In

Winning Back Upset Customers: Learning From LEGO On Customer Service Recovery Read More »

10 Customer Service Transformations That Can Overhaul Your Customer Experience

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). Last week, I suggested quick wins that could improve your customer service and customer experience. Today, I’m going

10 Customer Service Transformations That Can Overhaul Your Customer Experience Read More »

Purpose-Driven Leadership For Superior Customer Service

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). The standard level of customer service at most modern companies is reactive. Reactive service isn’t the worst thing

Purpose-Driven Leadership For Superior Customer Service Read More »

Five Low-Cost Ways To Improve Your Customer Service And Customer Experience

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). In honor of National Small Business Week ( #SmallBusinessWeek ), here are five highly effective, low- or no-cost

Five Low-Cost Ways To Improve Your Customer Service And Customer Experience Read More »

Are Your Customer Service and Customer Experience Falling Apart on the Handoffs?

I know we’ve never met. But I have a pretty good idea of where you’re dropping the ball in your customer service delivery.I’ve seen companies like yours (probably) in my work as a customer experience consultant, keynote speaker, and customer service author. And, odds are, you’re dropping the customer service ball on your handoffs. It’s

Are Your Customer Service and Customer Experience Falling Apart on the Handoffs? Read More »

Customer Service Consultant: 7 Ways To Make (Immediate) Customer Service Improvement

The best way to ensure lasting results from a customer service initiative is with a comprehensive, organized approach, if you have the option. Which is why, in customer service consulting and among customer experience consultants, we always recommend you first work on getting your framework right, before going forward and attacking the details. But life,

Customer Service Consultant: 7 Ways To Make (Immediate) Customer Service Improvement Read More »