customer experience consultant

Bring The Simple Magic of Recognition To the Retail Customer Experience and Retail Customer Service

What is recognition? It’s being seen, literally and figuratively, being acknowledged, being welcomed, and being appreciated. Giving your customers recognition is essential for nearly every type retail establishment if you want to provide a great retail customer experience and customer service, as it is in B2B, hospitality and other service environments. When a customer is arriving …

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8 Essentials Of Improving The Patient Experience and Patient Satisfaction

As a patient experience consultant, here are the five most essential points I bring to my consulting clients, whether they’re hospitals, outpatient facilities, or other healthcare environments and practices. Improving patient satisfaction, customer service and the customer experience, and, of course, HCAHPS scores: Here are eight key points I find myself emphasizing frequently (as a …

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Improve Your Customer Service–Starting Today–In Seven Essential Ways

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). Customer service transformation isn’t easy, but it’s one of the most effective ways to improve business performance. If …

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Be Loyal To Your Customers–To Build Customer Loyalty In Return

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). You’d hardly know it, with the reflexive hand-wringing that many businesses engage in today, but customers want to …

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How To Create A Customer Experience That Lingers In A Customer's Memory

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). For a business to succeed, it needs to maximize the payoff from its customer experience. This payoff comes …

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Customer Service Culture Stimuli: 10+ Ways To Kickstart Company Success)

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). If you want a leg up in providing superior customer service and a chance to bolster employee engagement …

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Wrongheaded Customer Service Advice To Reject (And Better Advice To Embrace)

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). On the subject of customer service, some of the received wisdom out there is flat-out wrong. The stakes …

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Learning Great Customer Service Habits From Nordstrom, Zappos, And Virgin

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). If you invest the time now to establish the essential habits of customer service excellence at your company, …

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Essentials Of Internal Customer Service: Training And Inspiring Employees To Serve Their Colleagues

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). What is internal customer service–a good, workable definition? And how can great internal customer service be accomplished–what are …

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