customer experience consultant Archives - Page 5 of 5 - Micah Solomon: customer service speaker, customer service keynote speaker, author, customer experience consultant, Forbes contributor, influencer and thought leader.

Google–not you–decides where customers & prospects enter your site. Roll out the red carpet anyway.

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com Here’s an online conundrum: How you greet prospects and customers is crucial—but these days, by and large, you don’t actually …

Google–not you–decides where customers & prospects enter your site. Roll out the red carpet anyway. Read More »