Micah Solomon

Keynote speaker, author, customer service speaker and customer experience consultant Micah Solomon (that’s me) is pleased to bring you this blog: College of the Customer. If you’ve looking for information on speaking and consulting, as well as videos, articles, and other resources, go here.

The ultimate reason to be nice to a customer

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com Funerary art: Hermes guiding the departed Myrrhine Not that it comes down to this often, in most lines of work. …

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Barriers to entry bar more customers than you think.

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com A warm welcome, 30th St. Station Philadelphia When you give a warm welcome (or you don’t) to what you think …

Barriers to entry bar more customers than you think. Read More »

Department of First and Last Impressions

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com Quick, think: Who is the first and last person your customers talk to when they’re on your premises, or on …

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A warm welcome worth $100 million

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com A future benefactor of your business, whether a future customer, lender, star employee, or other benefactor, may first see your …

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Google–not you–decides where customers & prospects enter your site. Roll out the red carpet anyway.

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com Here’s an online conundrum: How you greet prospects and customers is crucial—but these days, by and large, you don’t actually …

Google–not you–decides where customers & prospects enter your site. Roll out the red carpet anyway. Read More »

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