It’s important to be aware that service begins when a customer comes in contact with you–it doesn’t always wait for you to make intentional contact with the customer. For example: suppose you’re the manager for the suburban superstore below – Suburban superstore – broad view from sidewalk approach ———— and a customer has just pulled […]
Customer service begins BEFORE you think it does Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com Funerary art: Hermes guiding the departed Myrrhine Not that it comes down to this often, in most lines of work.
The ultimate reason to be nice to a customer Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com A warm welcome, 30th St. Station Philadelphia When you give a warm welcome (or you don’t) to what you think
Barriers to entry bar more customers than you think. Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com Quick, think: Who is the first and last person your customers talk to when they’re on your premises, or on
Department of First and Last Impressions Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com A future benefactor of your business, whether a future customer, lender, star employee, or other benefactor, may first see your
A warm welcome worth $100 million Read More »
Dear Faithful Reader, I am so sorry–very recent versions of College of the Customer’s articles undoubtedly made no sense, as the crucial images in them disappeared when I migrated to a new server. Below are links to the articles that were most abused by losing their images, and that benefit most from their new image-rich
Labor Day Bonus: College of the Customer, now with visuals! Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com Here’s an online conundrum: How you greet prospects and customers is crucial—but these days, by and large, you don’t actually