…“Not yet” is the best answer.
That’s the answer the world’s greatest (and one of the longest-running) songwriter, Richard Thompson, gives when asked the question in interviews.
He means it—and so should you.
Expectations of customers (whether you call them clients, patients, customers, or fans) are always increasing. So you’d best keep upping your game.From Micah Solomon – author, keynote speaker, consultant on customer service excellence, sales, branding, and transforming company cultures in our socially connected world.
See Micah in action — including video and free resources — at http://www.micahsolomon.com. Or, click here for your own free chapter of Micah Solomon’s customer service bestseller,” Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.”