TSA Confiscates Tastykake: government customer service thoughts

High-Tech, High-Touch Customer Service (cover) -click for free chapter

Even government employees can find ways to give extraordinary, memorable, attitude-changing customer service, in spite of the constraints and rigors of their procedure-heavy positions.

Especially if they share their senses of humor or other warm personality elements with their stressed customers.

To wit: Wednesday I was stuck in a  long line awaiting security screening at PHL, en route to Grand Rapids to give a business keynote speech for the insurance industry and their clients. Out of the corner of my eye I saw a young man carrying an unopened box of Tastykake– and no other luggage.

A passing TSA officer told him, absolutely deadpan — “I’ll need to confiscate those sir–they’re Jelly Krimpets, my favorite.” 

Our entire, ’til-then-bored-to-tears-and-anxious line of frequent travelers completely lost it at that point. And the rest of the morning flew by.

Professional Business Keynote Speaker Micah Solomon: Live at Retail Banking Conference
Business keynote speaker professional and author Micah Solomon


Micah Solomon, author of “High-Tech, High-Touch Customer Service“, is the business keynote speaker, author, and customer service expert termed by the Financial Post a “new guru of customer service excellence.” Solomon is a top keynote speaker, strategist, and consultant on customer service issues, the customer experience, and company culture — and how they fit into today’s marketing and technology landscape. An entrepreneur and business leader, he previously coauthored the bestselling “Exceptional Service, Exceptional Profit“.


“Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.” –Steve Wozniak, Apple co-founder

Micah Solomon • Author-Speaker-Strategist • Customer Service – Marketing – Loyalty – Leadership

See Micah in action — including video and free resources — at https://micahsolomon.com. Or, click here for your own free chapter  of Micah’s new book,  High-Tech, High-Touch Customer Service (AMACOM Books) and Micah’s #1 bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization