Micah Solomon gave a powerful, entertaining, and most importantly educational presentation at our international headquarters. He shared his insights on exceptional customer service–a topic that is critical for non-profit and for-profit organizations alike. Micah’s presentation provided clear strategies for the team so we can utilize the fundamentals to build a five-star customer service organization here at Operation Smile. In the current economy, creating and retaining loyal donors is critical to the long-term delivery of services to children with cleft lips and cleft palates around the world. Many thanks to Micah for his presentation — the concepts he shared with Operation Smile will help us differentiate ourselves and win our donors’ loyalty.