customer loyalty speaker

Read This Before You Hire Keynote Speakers or other Professional Public Speakers

Are you planning on hiring a keynote speaker for a corporate event, industrywide conference, or executive summit? I’ve scored you some helpful advice for you here, because I know that hiring someone to speak can be disorienting. It isn’t something most buyers do every day, as the process is for those of us who speak …

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Don't Forget Your Pants: Tips For And From Keynote Speakers, Professional Speakers, And Public Speakers

I’m a professional keynote speaker. (There, I said it.) I don’t tell everyone my line of work, but there are situations where it can come in handy. For instance, sitting next to an overly chatty seatmate on a plane, “I’m a professional keynote speaker” works almost as well as “I’m a recruiter for a cult” to …

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What Professional Speakers Want To Tell You In Private (Before They Speak In Public For Your Event)

If you’re thinking of hiring keynote speakers or other professional speakers, if you’re selecting one right now, if you’re an event planner, if you’re preparing for an upcoming occasion and want to get the best results, even if you’re simply an audience member,  I’m hoping to give you a little insight here from my perspective …

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Tips On Working With Professional Speakers: Keynote Speaker And Event Planning Tips

As a professional keynote speaker, I certainly have my own opinions on professional speaking and event planning.  I thought this might be a nice opportunity to summarize some of the advice of my recent keynote speaker-related articles in one column, and pair them with tips from another, and extremely expert, source. So: Half these tips …

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Who should do your customer service? (It's a trick question.)

Who should do your customer service? (Of course this is a trick question. The answer is “everyone.”) …This answer isn’t as pie-in-the-sky as it sounds.  “Everyone” here is shorthand for “everyone, to the extent of their abilities, to the extent of their trainability and to the extent they interact with customers.” The picture of customer …

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Language Engineering: Finding the right words to use with customers

Language underlies almost all other components of the customer experience.  Yet, your company has probably given more thought to the language it uses in marketing campaigns than to the words employees use when having conversations face-to-face with customers. That’s a mistake, because customers don’t generally get their make-or-break impressions of your company from high-minded branding …

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Everything I Know About Customer Service, I Learned from Watching The Sopranos.

Artie Bucco, all-too-convivial host, from The Sopranos One day I’ll write a book called Everything I Know About Customer Service, I Learned from Watching The Sopranos. Case in point: The Artie Bucco Syndrome, which I named after the tragicomic character who starts the HBO series as a successful restaurateur. Slowly, though, things begin to fall …

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