The tribute to Steve Jobs that’s been floating through my mind can be found nestled in the bridge of a Paul Simon song, “So Long, Frank Lloyd Wright”–his eulogy for an earlier visionary. Architects may come and Architects may go and Never change your point of view. When I run dry I stop awhile and …
Labor Day is a good time to remember: you’ll never achieve great customer service without great employees – treated in the manner they deserve. There’s no shortcut here, no way to “game” this. The overlap between the “greatest companies to work for” and the companies with the highest-rated customer service is enormous. Container Store, Costco, …
Labor Day, customer service, and serving your employees Read More »
By Micah Solomon, keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com Before an organization can even think about delighting customers, it needs to be able to consistently deliver what it takes in …
The Four Elements of Delivering Customer Satisfaction Read More »