The tribute to Steve Jobs that’s been floating through my mind can be found nestled in the bridge of a Paul Simon song, “So Long, Frank Lloyd Wright”–his eulogy for an earlier visionary. Architects may come and Architects may go and Never change your point of view. When I run dry I stop awhile and […]
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Labor Day is a good time to remember: you’ll never achieve great customer service without great employees – treated in the manner they deserve. There’s no shortcut here, no way to “game” this. The overlap between the “greatest companies to work for” and the companies with the highest-rated customer service is enormous. Container Store, Costco,
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By Micah Solomon, keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com Before an organization can even think about delighting customers, it needs to be able to consistently deliver what it takes in
The Four Elements of Delivering Customer Satisfaction Read More »