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Labor Day, customer service, and serving your employees

Labor Day is a good time to remember: you’ll never achieve great customer service without great employees – treated in the manner they deserve. There’s no shortcut here, no way to “game” this.  The overlap between the “greatest companies to work for” and the companies with the highest-rated customer service is enormous.  Container Store, Costco, …

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The Four Elements of Delivering Customer Satisfaction

By Micah Solomon, keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com Before an organization can even think about delighting customers, it needs to be able to consistently deliver what it takes in …

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