Labor Day is a good time to remember: you’ll never achieve great customer service without great employees – treated in the manner they deserve.
There’s no shortcut here, no way to “game” this. The overlap between the “greatest companies to work for” and the companies with the highest-rated customer service is enormous. Container Store, Costco, Four Seasons, Mayo Clinic, Ritz-Carlton, Starbucks, Umpqua Bank, USAA, Zappos…
Just a coincidence? You’ve got to be kidding.
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com