I’m interrupting this irregularly scheduled blog to let you know the following: Coming up quickly, there’s a rare chance to hear business keynote speaker Micah Solomon (better known as “me”) give a speech on customer service, absolutely free, thanks to the great folks at Zendesk.  Zendesk will also be there, sharing their best practices and […]

———————————————————– Often, it’s the little things that give you a chance to distinguish yourself.  Own a restaurant, it’s likely your cooking is in the same range of quality as the other kids with whom you went to Johnson & Wales.  But in the little touches, the things your competitors do in a generic manner because

My piece below on anti-social media and customer service recently appeared in Portfolio.com and  I didn’t want you to miss it.  To see it in the original (much better) formatting, please visit this link at Portfolio.com No matter what you think of your company’s customer service, its product, or its image, you’re going to get

Want a free copy of my new book — one of five copies being given away?   Well, first, let me ask you another question: Have you discovered Readitfor.me yet?  It is an animated, graphically brilliant, big-hearted, and highly informational way to discover new business books. Including, now, my new one:  High-Tech, High-Touch Customer Service

I (that’s me, Micah Solomon) am delighted to announce that my brand-new book,  High-Tech, High-Touch Customer Service is here, and already making some lovely waves.    Please take a minute and download your free chapter here, as my gift. Or,  purchase it in hardback or Kindle from amazon.com here. Or, order it  from the wonderful folks

  The great online and event-oriented bookseller 800-CEO-READ interviewed customer service keynote speaker and author Micah Solomon (yeah, that’s better-known simply as “me”)  just now about my new book, High-Tech, High-Touch Customer Service.  800-CEO-READ is one of the most important supporters of business authors, and I really enjoyed this interview.  With their permission I am

In customer service and hospitality,  there’s a lot of power in accepting responsibility. Even when you aren’t conceivably at fault. Consider this story from late-night talk show host Jimmy Kimmel and the inimitable Four Seasons, as recounted in my new book — out this week — High-Tech, High-Touch Customer Service  (click here if you’d like

It’s well-known that hospitality is one of my favorite industries.  Of all the industries I consult for and speak to, hospitality is the one, hands down, that I recommend most often to others as a benchmark. Having said that, I want to discuss a foible, a blind spot, that I think is indicative of where

KING 5 TV in Seattle’s Interview with Seattle-based customer service consultant and keynote speaker Micah Solomon by KING 5 TV in Seattle on great customer service from the business and the customer’s perspective. Mr. Solomon is President and chief consultant of Four Aces Inc., and can be reached at 484-343-5881, [email protected], or on his main

This isn’t a post about The Westin.  This isn’t really a post about mattresses.  This is a post about a common little trap that a business can set for itself. The Westin hotel and its bedding were just gracious enough to call it to mind. As follows: I had a superlative stay recently at a