I think you’ll enjoy this 8 minute customer service radio and podcast interview Greg Corombus did with keynote speaker and bestselling customer service author Micah Solomon (yup, that’s me) for his Business Owner’s Toolkit. My subject: “The Power of Exceptional Service.” In the 8 minutes, we cover whether service has recently gotten better, worse, or moved in both directions – my WETCO system of hiring customer-facing employees – shoveling out the handicapped parking spot at your business, and many other issues. Click on the “radio” image to play it; I come in around 2:22 after the word from the show’s valued sponsor.
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com. Or, click here for your own free chapter of Micah Solomon’s #1 customer service bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (American Management Association/ AMACOM)