Business keynote speaker Micah Solomon in live Zendesk webinar

If you missed my keynote speech as well as all the great speakers from Zendesk who graced the multi-city Customer Service Hero Tour, here’s some good news:  Zendesk and I are offering an upcoming free live webinar December 11, entitled High-Tech, High-Touch Customer Service (which is also the title of my new book; click here for a free chapter). 

Here’s the webinar registration page link, and here’s the official info from the lovely and talented company Zendesk, which is sponsoring this free, online event.

Social media, self-service technologies, and smartphones have created a challenging new landscape for businesses when it comes to managing the customer experience and delivering exceptional customer service.

Join us for this live webinar with customer service expert, author, and business keynote speaker Micah Solomon. You’ll learn how to harness the power of technology to build emotional connections with your customers, while retaining the best of classic service techniques – and, as a result, generate fierce customer loyalty. Micah will explain through real-life examples how to implement the unbreakable rules of social media customer service (including how to effectively address customer complaints on sites such as Yelp, Twitter and TripAdvisor), as well as how to design compelling self-service options to help today’s customers help themselves. This webinar will leave you with tips and tricks that agents and managers alike can put into practice today to deliver best-of-class customer service.