Dear Faithful Reader,

I am so sorry–very recent versions of College of the Customer’s articles undoubtedly made no sense, as the  crucial images in them disappeared when I migrated to a new server.  Below are  links to the articles that were most abused by losing their images, and that benefit most from their new image-rich status.  (Click the link to read the article in its image-rich glory.) Thanks–Micah

Customer service begins before you think it does

Learning customer service (and serial positions) by being blindfolded

No food, no drink (and no customers) allowed!

Barriers to entry bar more customers than you think.

The 5 words you can NEVER say in customer service: “Did you plug it in?”