If you have a special interest in healthcare customer service: here’s an industry workshop (webinar) with Micah Solomon now available as a free archive to hospital administration, physicians, nurses, and others interested in the subject.
****Micah Solomon seminar on customer service in healthcare: Seven Secrets of Creating Exceptional Healthcare Customer Service: Building loyalty among patients and their loved ones–
and the culture to support it.
(you need to sign in or sign up–it’s free).
Or click here:
Seven Secrets to Exceptional Healthcare Customer Service with Micah Solomon: Improving customer service means boosting revenues.
The healthcare industry isn’t necessarily known for its stellar customer service. But customer service in healthcare expert and author Micah Solomon says this is one area in which organizations can easily improve, and as a result, boost revenue. Solomon shares his seven secrets to exceptional healthcare customer service and insight into why consumers are more hot on this issue than ever before. (This webinar was originally presented on Sept. 20, 2011.)
Presenter: Micah Solomon