Business author and customer loyalty consultant Micah Solomon‘s latest bestseller, High-Tech, High-Touch Customer Service, has just been released in audiobook format (available at iTunes, Audible, and more) by Gildan Media, announced Four Aces Inc., for whom Micah Solomon is the lead customer service consultant, customer loyalty and customer experience consultant, and customer service keynote speaker.
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce is narrated by Micah Solomon and by renowned professional narrator Sean Pratt (David Foster Wallace, Warren Buffet, etc.), thanks to a special partnership of Gildan Media and AMACOM Books, the division of the American Management Association which has published Micah Solomon’s bestsellers in print and ebook formats.
High-Tech, High-Touch Customer Service lays out, step by step, how to use modern technology to deliver anticipatory customer service that builds true customer loyalty.
Solomon’s books on customer service, the customer experience, customer loyalty, and hospitality have been translated into eight languages and won multiple awards, including having recently been chosen by the Best Small Business Book Awards as one of the top business books of 2013. but his titles have never before been available in an audiobook edition.
“I’m excited to be partnering with Gildan Media to bring High-Tech, High-Touch Customer Service to my audience in audiobook form,” says customer experience consultant Solomon.
“As a devotee of audiobooks myself, I know that the value of the audiobook format for businesspeople who want to transform their operations — in the spare time afforded to them by their daily commute. And Gildan Media are true experts and industry leaders in bringing audiobooks to fruition in our digital age.”
The audience to which Micah Solomon refers is a broad cross-section of his customer service, customer experience, and customer loyalty consulting and keynote speaking clients, readers, and — now–listeners, including:
The Automotive Industry• Banking & Financial Services
Insurance • Law Firms • The Building Trades
B2B & Manufacturing • Healthcare • Not-for-Profits
Death Care • Technology & IT • Event Staging
Hospitality • Retail • Communications
The Travel Industry • Real Estate • People with Disabilities
(Really honored and delighted that Gildan Media has worked with my print and ebook publisher, AMACOM Books, on this. You can get a 4 or 5 minute sample of the book [and buy the whole thing if you’re so inclined] at the following link:
About Micah Solomon
Micah Solomon was recently named a “new guru of customer service excellence” by the Financial Post. His latest business bestseller, “High-Tech, High-Touch Customer Service,” as well as his perennial bestseller, “Exceptional Service, Exceptional Profit” (a collaboration with the creators of the modern-day Ritz-Carlton), have won multiple awards. His expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes, and the Harvard Business Review.
As the lead customer service consultant and customer loyalty consultant at Four Aces, Inc., Micah Solomon specializes in helping companies, governmental agencies, and other other organizations build customer service initiatives and customer loyalty transformations that provide both immediate results in today’s challenging business environment and significant sustainability over time.
As a keynote speaker, Micah Solomon’s uniquely inspiring and humorous keynote speeches on customer service and customer loyalty convey his passion for everything that makes a business great, delivered in his famously relaxed and friendly 21st-century speaking style. Micah is legendary for engaging his audiences through his sincerity, his genuine passion for his clients’ success, and his unique visual presentation style – no stock photos here, just real life examples.
An entrepreneur and business leader himself, Micah used the techniques he speaks about to build his company from a one-man home operation into a market leader in the manufacturing and independent entertainment field—a story well known to readers of FastCompany and Seth Godin’s marketing bestseller Purple Cow. Micah was also an early investor in the Apple-related speech recognition technology behind Apple’s Siri.