Business keynote speaker Micah Solomon in Forbes: 4 things YOU can steal from Apple- customer service and more

Four Things Every Business Can Learn From Apple

This is a Forbes article by Micah Solomon, a customer service and marketing strategist, top business keynote speaker and author of the book, High-Tech, High-Touch Customer Service. (For the entire article in the original formatting, please click here.)

Most companies will never have a share price that rivals Apple’s. And odds are they won’t have the chance to single-handedly revolutionize a string of industries, from computing to music, the way Apple has either. Still, other businesses, from start-ups to the largest public companies, ought to emulate Apple’s approach to customer service. With four simple steps they have made the experience so positive that they have built a fiercely loyal following. Here’s what Apple has done and other companies can too. (Article is continued at Forbes): http://www.forbes.com/sites/deborahljacobs/2012/06/06/four-things-every-company-can-learn-from-apple/

 

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Micah Solomon Keynote speech (video)

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“Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.” –Steve Wozniak, Apple co-founder

Micah Solomon Customer Service Keynote Speaker headshot

Micah Solomon • Author-Speaker-Strategist • Customer Service – Marketing – Loyalty – Leadership

High-Tech, High-Touch Customer Service

See Micah in action — including video and free resources — at http://www.micahsolomon.com. Or, click here for your own free chapter  of Micah’s new book,  High-Tech, High-Touch Customer Service (AMACOM Books) and Micah’s #1 bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

 

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