Micah Solomon

Keynote speaker, author, customer service speaker and customer experience consultant Micah Solomon (that’s me) is pleased to bring you this blog: College of the Customer. If you’ve looking for information on speaking and consulting, as well as videos, articles, and other resources, go here.

Customer Experience Initiatives: Mobilize Your Employees As An Army Of Consultants

A customer service/ customer experience initiative, whether it’s formal and designed by customer service consultants,  informal (your employees design and execute the initiative entirely on their own), or follows any approach in between, can reap rewards for a company in just about any industry. The goal – what you can ultimately hope to accomplish – is to …

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The HCAHPS Halo: Improving Patient Satisfaction And The Patient Experience

In the hospital and healthcare settings where I often work as a consultant and speaker on the patient experience, patient satisfaction, customer service and the customer experience, many of the questions I get are about HCAHPS and how to improve scores through training and other means. (Quick sidebar for the civilians reading this article: HCAHPS are patient …

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Keynote Speaker Strengths And Limitations: My View From The Podium

In one sense, what a keynote speaker does is obviousl Each keynote speaker’s content has an area of focus: keynote speakers specialize in everything from sales to global affairs to teambuilding to positive thinking. And, no doubt, someone out there specializes in negative thinking as well. (My own areas of focus — it’s so kind …

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Customer Service Consultant: 7 Ways To Make (Immediate) Customer Service Improvement

The best way to ensure lasting results from a customer service initiative is with a comprehensive, organized approach, if you have the option. Which is why, in customer service consulting and among customer experience consultants, we always recommend you first work on getting your framework right, before going forward and attacking the details. But life, …

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Read This Before You Hire Keynote Speakers or other Professional Public Speakers

Are you planning on hiring a keynote speaker for a corporate event, industrywide conference, or executive summit? I’ve scored you some helpful advice for you here, because I know that hiring someone to speak can be disorienting. It isn’t something most buyers do every day, as the process is for those of us who speak …

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Don't Forget Your Pants: Tips For And From Keynote Speakers, Professional Speakers, And Public Speakers

I’m a professional keynote speaker. (There, I said it.) I don’t tell everyone my line of work, but there are situations where it can come in handy. For instance, sitting next to an overly chatty seatmate on a plane, “I’m a professional keynote speaker” works almost as well as “I’m a recruiter for a cult” to …

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What Professional Speakers Want To Tell You In Private (Before They Speak In Public For Your Event)

If you’re thinking of hiring keynote speakers or other professional speakers, if you’re selecting one right now, if you’re an event planner, if you’re preparing for an upcoming occasion and want to get the best results, even if you’re simply an audience member, I’m hoping to give you a little insight here from my perspective …

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Tips On Working With Professional Speakers: Keynote Speaker And Event Planning Tips

As a professional keynote speaker, I certainly have my own opinions on professional speaking and event planning. I thought this might be a nice opportunity to summarize some of the advice of my recent keynote speaker-related articles in one column, and pair them with tips from another, and extremely expert, source. So: Half these tips …

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ENTER YOUR EMAIL

TO GET 3 FREE CHAPTERS

PLUS Learn the secrets of building the

Worlds Best Customer Service Culture

15585

Thank you! You will hear from us right away.

ENJOY YOUR 3 FREE CHAPTERS