Ann Taylor & you: The invisible war on disabled customers

Micah Solomon Keynote speech (video)

A certain very famous clothing retailer has been in the news lately for refusing entry to the service dog of a loyal, blind customer. This type of insensitivity is the timeless sort: the kind suffered by disabled customers since decades immemorial. Unfortunately these acts of discrimination against customers with disabilities continue to happen: Recently I arrived to give a keynote speech on what turned out to be the third floor of a well-known venue. As I didn’t spot an elevator, I asked how audience members with disabilities were supposed to attend my speech. The venue’s manager responded: “I guess we’d be stuck carrying them up the steps.”

… I need to ask you, gentle reader, to continue on to the American Express Amex OpenForum site for the rest of the article, which Amex graciously published today:

© 2012 Micah Solomon, author of High-Tech, High-Touch Customer Service

Micah Solomon, author of “High-Tech, High-Touch Customer Service“, is the customer service strategist and business keynote speaker termed by the Financial Post ”a new guru of customer service excellence.” Solomon is a top keynote speaker, strategist, and consultant on customer service issues, the customer experience, and company culture — and how they fit into today’s marketing and technology landscape. An entrepreneur and business leader, he previously coauthored the bestselling “Exceptional Service, Exceptional Profit“.


“Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.” –Steve Wozniak, Apple co-founder

Micah Solomon • Author-Speaker-Strategist • Customer Service – Marketing – Loyalty – Leadership

High-Tech, High-Touch Customer Service (cover) -click for free chapter

See Micah in action — including video and free resources — at Or, click here for your own free chapter  of Micah’s new book,  High-Tech, High-Touch Customer Service (AMACOM Books) and Micah’s #1 bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Micah Solomon Keynote speech (video)

1 thought on “Ann Taylor & you: The invisible war on disabled customers”

  1. Yes I have known of problems with premises accepting guide dogs! They are so stuck on the fact that animals are not allowed that they discriminate against a huge population of the blind and disabled.

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