A certain very famous clothing retailer has been in the news lately for refusing entry to the service dog of a loyal, blind customer. This type of insensitivity is the timeless sort: the kind suffered by disabled customers since decades immemorial. Unfortunately these acts of discrimination against customers with disabilities continue to happen: Recently I arrived to give a keynote speech on what turned out to be the third floor of a well-known venue. As I didn’t spot an elevator, I asked how audience members with disabilities were supposed to attend my speech. The venue’s manager responded: “I guess we’d be stuck carrying them up the steps.”
… I need to ask you, gentle reader, to continue on to the American Express Amex OpenForum site for the rest of the article, which Amex graciously published today: http://www.openforum.com/articles/avoid-the-tradition-of-disabilities-discrimination
© 2012 Micah Solomon, author of High-Tech, High-Touch Customer Service
Micah Solomon, author of “High-Tech, High-Touch Customer Service“, is the customer service strategist and business keynote speaker termed by the Financial Post ”a new guru of customer service excellence.” Solomon is a top keynote speaker, strategist, and consultant on customer service issues, the customer experience, and company culture — and how they fit into today’s marketing and technology landscape. An entrepreneur and business leader, he previously coauthored the bestselling “Exceptional Service, Exceptional Profit“.
“Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.” –Steve Wozniak, Apple co-founder
Micah Solomon • Author-Speaker-Strategist • Customer Service – Marketing – Loyalty – Leadership
See Micah in action — including video and free resources — at http://www.micahsolomon.com. Or, click here for your own free chapter of Micah’s new book, High-Tech, High-Touch Customer Service (AMACOM Books) and Micah’s #1 bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization