keynote speaker • consultant • author • Forbes.com contributor

 customer service • customer experience • company culture • consumer trends • innovation • hospitality • entrepreneurship • millennial customers

Testimonials and client list for Micah Solomon, speaker, consultant, thought leader, and author. Micah specializes in customer service, the customer experience, company culture, hospitality, and innovation.

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Micah's Sponsers

"Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology"
Steve Wozniak, Apple co-founder
"Micah Solomon has repeatedly been our top-rated speaker. At five events in a row, so far."
– J.D. Peterson, VP Marketing, Zendesk
"Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it's good business."
– Seth Godin, author of Purple Cow and Tribes
"I'd go anywhere to hear this true business and customer service celebrity speak."
– Hollis Tibbetts, Software Strategy Director for Global Mergers and Acquisitions, Dell Inc.
"Not only does Micah get it, he knows how to sell it! He is a thoroughly enjoyable and informative authority on the critical fundamentals of providing outstanding hospitality to our guests. Our GM’s really enjoyed his presentation at our recent annual meeting."
- Eric Calderon, Chief Operating Officer, Auberge Resorts
"Micah is engaging and entertaining while providing specifics on what a client experiences when organizations implement strict rules and policies without a customer-first approach. You will leave with very practical ideas on how to improve your company's client experience."
- Michele Livingston, Senior Vice President and Regional Retail Manager, Umpqua Bank
"Micah Solomon is a keynote speaker who is wired to the changing expectations of today's consumers, and his lessons on customer loyalty are fresh and relevant!"
- Linda M. Gobler President, Michigan Grocers Association
"Micah Solomon is one of the very few speakers who are enjoyable and informative at the same time."
- Eric Kline, The Payroll Group Annual Conference
"Micah Solomon was this year's Keynote Speaker for our Annual Summit in Irvine California. He delivered a meaningful, thought-provoking, humorous, content-rich address full of practical strategies we could integrate into our business plans to improve customer experience. In post meeting surveys he received very positive responses. Micah was also very helpful in promoting the event through his marketing channels -- I wholeheartedly recommend him and his presentation."
- Andy Davidson, Chair: Active Members SYTA Travel Association
"This is the way to run a customer-focused company!"
- Ken Blanchard, Coauthor The One Minute Manager
"Bring Micah to your organization to hear what he has to say. It will change your business. He has written the book on customer service, literally."
- Jon Mueller, General Manager 800-CEO-READ
"Micah Solomon's message is one that is especially timely for law firms, as they seek to maintain the loyalty of their "customers" (i.e., the clients) and provide value in an increasingly competitive legal services environment. In Micah's live presentation his common sense teachings of the basic lessons of customer service are presented with deftly humorous illustrations that are useful in raising the consciousness of lawyers and support staff to the perspective of what our interactions with clients are like from a customer perspective. For a law firm or any professional services firm, Micah's advice puts an appropriate and sharp focus on the service aspect that is so central to our profession and business."
- Edward O'Connell, Partner Dow Lohnes PLLC Washington, DC/Atlanta, GA/Norman, OK
"Micah Solomon gave a powerful, entertaining, and most importantly educational presentation at our international headquarters. He shared his insights on exceptional customer service--a topic that is critical for non-profit and for-profit organizations alike. Micah's presentation provided clear strategies for the team so we can utilize the fundamentals to build a five-star customer service organization here at Operation Smile. In the current economy, creating and retaining loyal donors is critical to the long-term delivery of services to children with cleft lips and cleft palates around the world. Many thanks to Micah for his presentation -- the concepts he shared with Operation Smile will help us differentiate ourselves and win our donors' loyalty."
- Jann Schultz, Director of Donor Relations Operation Smile
"I was really impressed with the level of detail (and the memorable examples, positive and negative) you presented during your talk. Learning from the wisdom of--and occasional missteps--of companies like The Ritz-Carlton, Starbucks, Netflix, and more is extremely enlightening. I was also heartened that your approach is truly hands-on: you are one of the few speakers/consultants who has really practiced what he preaches; the examples from your own entrepreneurial experiences were a wonderful part of the presentation. The takeaways for my team were supremely practical--and we're already making use of them, for example, learning to better focus on the beginning and end of your customer interactions since they stick in memory disproportionately. I have already recommended you to other business owners and executives, and will continue to do so to any sized company or industry that is seeking ways to grow their business through the power of customer service."
- Brian Schoenbaechler, Managing Partner IntegraCore
"Micah Solomon is an engaging speaker with a fascinating story to tell. The way he built a highly successful business in a very competitive field -- and the way he uses that story to illustrate crucial principles of taking care of customers--is a perennial hit. His message resonates to an extent I've rarely seen. I highly recommend him."
- Professor Frank A. Philpot George Mason University School of Management

About Micah
Micah Solomon is a bestselling author, consultant, and keynote speaker. A thought leader and expert on customer service, company culture, customer experience, innovation, entrepreneurship, and intrapreneurship, Micah is a regular contributor to Forbes.com and Inc.com and his expertise has been featured in Bloomberg BusinessWeek, Harvard Business Review, ABC, CBS, and NBC.

Micah's broad expertise touches on hospitality, retail, automotive, business to business (B2B), internal customer service, the patient experience in healthcare, manufacturing, technology, banking, financial services, and government.

Forbes.com Contributer

Recent Clients
Associations
  • NFLPA (National Football Players Association)
  • Michigan Grocers Association
  • PICPA (Pennsylvania Inst. of CPAs)
Aviation
  • WACRA (80 airlines’ joint customer support organization)
Banking and Financial Services
  • SunTrust Retail Banking Summit
  • Microsoft Banking Conference (Moscow)
B2B and Manufacturing
  • Allied Steel Buildings
  • Brainshark
City And State Government
  • The City of Asheville, (NC)
Contact Center And CRM Events
  • Microsoft Dynamics CRM Launch
  • MBCE Denmark
  • Talentum Events (Helsinki)
  • Zendesk (Nationwide multi-city tour as their “customer service hero”)
Education: K-12
  • Tacoma (Washington) Public School System: (seminars/training for Principals and Support Staff)
  • Buena Park School District (Orange County, CA) (district-wide customer service initiative)
Entrepreneurship
  • Entrepreneurship Program, Brown University
  • Entrepreneur Organization (EO)
Healthcare
  • Cleveland Clinic
  • MedHOK
  • Prohealth Primary Practice
Higher Education
  • Brown University
  • George Mason University
Hospitality Industry
  • Auberge Hotels and Resorts
  • Capella (Solis) Hotels
  • Hospitality Design Expo & Summit
  • Scandic Hotels (Copenhagen)
  • Relais & Chateaux North America
  • Virgin Hotels
Insurance Industry
  • BHS Insurance
  • Capitol Benefits
  • W. R. Berkley Corporation
Law Firms, Legal Industry
  • Dow Lohnes, PLLC, Attorneys At Law
Not For Profit
  • Operation Smile
  • FINEOS
  • Capitol Benefits
  • Carolina Senior Marketing
Patient Experience
  • Cleveland Clinic (Opening Keynote Speaker, Patient Experience Summit)
Photography Industry
  • Panasonic National Dealers’ Summit
  • Photo Marketing Association Annual Conference
Professional Firms
  • ECG Management Consultants
  • PICPA (Pennsylvania Inst. of CPAs)
Retail
  • Walmart
  • EasyFairs Citywide Retail Conference (Stockholm)
  • Retail Customer Experience Summit
Telecom
  • Cox Communications
  • Nextiva
Technology
  • Nuance
  • Oracle
  • Microsoft (multiple keynotes)
  • Zendesk
Theme Parks
  • Six Flags Theme Parks
U.S. Government
  • U.S. Patent and Trademark Office (USPTO)
  • The Office of the Comptroller of the Currency (OCC)

Smiley face Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology. Smiley face
– Steve Wozniak, Apple co-founder