The most profound truth about business is an incredibly simple one:
The customer is at the center of the customerâ€™s universe.
I call this The Yearbook Effect, tipping my hat to a post by Seth Godin where he pointed out thatÂ “when you hand someone a photo album or a yearbook, the first thing they will do is seek out their own picture.”
Think about this reality–because it is reality. Incorporate it into everything you do in business. You’ll be amazed at the rewards you reap.Â
Micah Solomon, author of â€œHigh-Tech, High-Touch Customer Serviceâ€œ,Â is the business keynote speaker, author, and customer service expert termed by theÂ Financial PostÂ â€a new guru of customer service excellence.â€ Solomon is a top keynote speaker, strategist, and consultant on customer service issues, the customer experience, and company culture â€” and how they fit into todayâ€™s marketing and technology landscape. An entrepreneur and business leader, he previously coauthored the bestselling â€œExceptional Service, Exceptional Profitâ€œ.
Micah Solomon â€¢ Author-Speaker-Strategist â€¢ Customer Service â€“ Marketing â€“ Loyalty â€“ Leadership
See Micah in action â€” including video and free resources â€” at http://www.micahsolomon.com. Or, click here for your own free chapterÂ of Micahâ€™s new book,Â High-Tech, High-Touch Customer Service (AMACOM Books) and Micahâ€™s #1 bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization