The tribute to Steve Jobs that’s been floating through my mind can be found nestled in the bridge of a Paul Simon song, “So Long, Frank Lloyd Wright”–his eulogy for an earlier visionary. Architects may come and Architects may go and Never change your point of view. When I run dry I stop awhile and …
By Micah Solomon, keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com Before an organization can even think about delighting customers, it needs to be able to consistently deliver what it takes in …
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