Consciously striving to create a positive corporate culture may sound like a fluffy, expensive frill. But it brings hard-nosed, impossible-to-knock-off results. Ask Southwest Airlines: A host of low-cost, short-haul competitors (Remember United’s “Ted” brand? What, you don’t?) Those copycats are gone now: Southwest’s culture–a culture that’s impossible for […]
Consciously creating your corporate culture: Just a frill? Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com Digital distraction among your customer-facing staff spells death. It’s death to customer relationships, as in a recent hotel check-in:
In customer service, digital distraction spells death Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com The range of how much (or how little) a single employee can give to an organization and its customers is
Improve your customer service by channeling a big wet dog at PETCO Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com A warm welcome, 30th St. Station Philadelphia When you give a warm welcome (or you don’t) to what you think
Barriers to entry bar more customers than you think. Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com A future benefactor of your business, whether a future customer, lender, star employee, or other benefactor, may first see your
A warm welcome worth $100 million Read More »