From Micah Solomon -keynote speaker, customer service speaker. My battery died briefly on my aging Volvo, and in that gap I lost the stations that had been preset into my car radio. After driving around a few days manually selecting the stations (more or less just one station) I generally listen to, I found myself …
A Customer Service Trend To Embrace–Or Be Left Behind. Read More »
 From keynote speaker – customer service speaker Micah Solomon Beating Little Kids at Chess When I see customer service employees refusing to budge in disputes with customers over small charges, rushing them out the door when it’s closing time, and a thousand other by-the book, stingy behaviors, it’s troubling to me because it speaks of …
Misguided Customer Service: Beating Little Kids at Chess Read More »
 A culture of saying yes. There’s an ice cream parlor 40 minutes from our home – a delicious enough destination that the drive is no deterrent. The ice cream’s made on premises, the awnings and décor both retro and creative. And the people who work there are nice. Or nice-ish. What they lack is a …
A culture of saying yes: Corporate culture models from ice cream to banking to eBay Read More »
I think you’ll enjoy this 8 minute customer service radio and podcast interview Greg Corombus did with keynote speaker and bestselling customer service author Micah Solomon (yup, that’s me) for his Business Owner’s Toolkit. My subject: “The Power of Exceptional Service.” In the 8 minutes, we cover whether service has recently gotten better, worse, or …
New Customer Service toolkit podcast with Micah Solomon Read More »