Do you fawn on new prospects… and ignore existing, loyal customers?

Micah Solomon Keynote speech (video)

Do you kowtow to new prospects…

…all the while neglecting your existing, loyal customers?

It doesn’t sound too sensible, does it? But it happens all the time.

I’m going to use a picture here, and spare you the corresponding thousand words. Make sure what I’ve captured below isn’t happening at your business. And have a great holiday.–Micah

special for new customers ONLY - 50% off
“Special for NEW customers ONLY – 50% off”


“Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.” –Steve Wozniak, Apple co-founder

Micah Solomon Customer Service Keynote Speaker headshot

Micah Solomon • Author-Speaker-Strategist • Customer Service – Marketing – Loyalty – Leadership

See Micah in action — including video and free resources — at Or, click here for your own free chapter  of Micah’s upcoming High-Tech, High-Touch Customer Service (AMACOM Books) and Micah’s #1 bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization