Do you kowtow to new prospects…
…all the while neglecting your existing, loyal customers?
It doesn’t sound too sensible, does it? But it happens all the time.
I’m going to use a picture here, and spare you the corresponding thousand words. Make sure what I’ve captured below isn’t happening at your business. And have a great holiday.–Micah
“Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.” –Steve Wozniak, Apple co-founder
Micah Solomon • Author-Speaker-Strategist • Customer Service – Marketing – Loyalty – Leadership
See Micah in action — including video and free resources — at http://www.micahsolomon.com. Or, click here for your own free chapter of Micah’s upcoming High-Tech, High-Touch Customer Service (AMACOM Books) and Micah’s #1 bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization