A QUICK NOTE: If you’ve looking for the main website of Micah Solomon (that’s me), keynote speaker, author, customer service speaker and customer experience consultant, click here or on the screen image below. That’s the place to go for information on speaking and consulting, as well as videos, articles, and other resources. (Or, skip this step and reach me directly: shoot me an email or phone me directly at 484-343-5881. I answer my own phone and do all my own stunts.)
If you’re looking for my informational blog, College of the Customer, here‘s my latest blog post. And thank you.
Micah is a regular contributor to Forbes.com. He has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and is called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. He is a sought-after keynote speaker and adviser to corporations and professional organizations.
Micah is the author of two bestselling books, High-Tech, High-Touch Customer Service and Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. They have been translated into Japanese, Korean, Russian, and other languages, and chosen for the prestigious Jack Covert Selection, which is chosen by the author of The 100 Best Business Books of All Time.
Micah’s writings and advice have appeared in:
• ABC and NBC television programming • Atlanta Journal-Constitution
• American Bar Association ABA Business • B to B • Bloomberg BusinessWeek • Boston Globe • Chicago Tribune • Crain’s • Entrepreneur Magazine • Fast Company • Forbes.com • Healthcare Finance • Healthcare Registration • Illinois State Law Journal • Inc Magazine • Information Week • Law 360 • Los Angeles Times • Mann Report-Residential Real Estate • Michigan Banker • Portfolio Magazine • Retail Customer Experience • Texas Bar Journal • Wall Street Journal Radio