In customer service, digital distraction spells death

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com   Digital distraction among your customer-facing staff spells death. It’s death to customer relationships, as in a recent hotel check-in: …

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