Even mighty Southwest Airlines can't win 'em all, in Social Media Land

By Micah Solomon, keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com I find a lot to admire at Southwest Airlines – not an unusual outlook for a customer service speaker, author, and …

Even mighty Southwest Airlines can't win 'em all, in Social Media Land Read More »