When someone attacks your business online, you may be tempted to call your lawyer. My field is customer service, not law–I don’t even play a lawyer on Hulu – so I’m not technically qualified to stop you. But from what I’ve seen, legally threatening the Twanker who made you feel so bad is going to …
SLAPP-happy: How not to respond to social media Twankers Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com Digital distraction among your customer-facing staff spells death. It’s death to customer relationships, as in a recent hotel check-in: …
In customer service, digital distraction spells death Read More »
By Micah Solomon, keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com I find a lot to admire at Southwest Airlines – not an unusual outlook for a customer service speaker, author, and …
Even mighty Southwest Airlines can't win 'em all, in Social Media Land Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com A warm welcome, 30th St. Station Philadelphia When you give a warm welcome (or you don’t) to what you think …
Barriers to entry bar more customers than you think. Read More »
By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com A future benefactor of your business, whether a future customer, lender, star employee, or other benefactor, may first see your …