retail customer loyalty

Self-Service: From Sketchy Backwater to the Mainstream of Customer Service–Or Not?

 From keynote speaker – customer service speaker  Micah Solomon Richard Carlile, a British publisher, bookseller, and campaigner for press and voting rights, spent 1819 until 1823 in prison for distributing the banned works of radicals and reformists and exposés of officially sanctioned massacres. As soon as he was sprung from prison, Carlile tried to skirt …

Self-Service: From Sketchy Backwater to the Mainstream of Customer Service–Or Not? Read More »

A culture of saying yes: Corporate culture models from ice cream to banking to eBay

 A culture of saying yes. There’s an ice cream parlor 40 minutes from our home –  a delicious enough destination that the drive is no deterrent.  The ice cream’s made on premises, the awnings and décor both retro and creative. And the people who work there are nice. Or nice-ish. What they lack is a …

A culture of saying yes: Corporate culture models from ice cream to banking to eBay Read More »

15585

ENTER YOUR EMAIL

TO GET 3 FREE CHAPTERS

PLUS Learn the secrets of building the

Worlds Best Customer Service Culture

15585

Thank you! You will hear from us right away.

ENJOY YOUR 3 FREE CHAPTERS

This site uses cookies to enhance the user experience. By using the site you are agreeing to our privacy policy.