Self-Service: From Sketchy Backwater to the Mainstream of Customer Service–Or Not?

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 From keynote speaker – customer service speaker  Micah Solomon Richard Carlile, a British publisher, bookseller, and campaigner for press and voting rights, spent 1819 until 1823 in prison for distributing the banned works of radicals and reformists and exposĂ©s of officially sanctioned massacres. As soon as he was sprung from prison, Carlile tried to skirt […]

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