Improve your customer service by channeling a big wet dog at PETCO

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com The range of how much (or how little) a single employee can give to an organization and its customers is …

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