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In customer service, digital distraction spells death

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com   Digital distraction among your customer-facing staff spells death. It’s death to customer relationships, as in a recent hotel check-in: …

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Improve your customer service by channeling a big wet dog at PETCO

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com The range of how much (or how little) a single employee can give to an organization and its customers is …

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Learning customer service (and serial positions) by being blindfolded

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com If you were here with me right now, the first thing I’d need to do [if you really want to …

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The ultimate reason to be nice to a customer

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com Funerary art: Hermes guiding the departed Myrrhine Not that it comes down to this often, in most lines of work. …

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Department of First and Last Impressions

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com Quick, think: Who is the first and last person your customers talk to when they’re on your premises, or on …

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Google–not you–decides where customers & prospects enter your site. Roll out the red carpet anyway.

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com Here’s an online conundrum: How you greet prospects and customers is crucial—but these days, by and large, you don’t actually …

Google–not you–decides where customers & prospects enter your site. Roll out the red carpet anyway. Read More »

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